Retail Manager

  Offer over 20 years progressive management experience with Kroger Company backed by degrees both in Business Administration Management and Marketing; consistent track record of success and dynamic leadership:

  Led Cultural Council for 20-store zone, with focus on cultivating cohesive, collaborative environment across all store levels and bridging gap between managers and associates to address issues and ensure achievement of business objectives

  Collaborated in spearheading $4M Liberal, KS store remodel/upgrade; coordinated and facilitated conferences with community organizations and colleges along with associates to accomplish goals as well as worked closely with construction company throughout project

  Reduced employee turnover ratio from 82% to 48% within 1^st year of assuming management of Liberal, KS store in a challenging retention environment with extensive number of students transferring out of college

  Increased Liberal, KS store safety rating by 62%; facilitated department managers participation in safety mentoring program

  Effectively responded to impact of Joplin, MO 2011 tornado on store associates by establishing centralized area to meet and coordinate relocations for ongoing employment as well as organizing counseling services

  Comprehensive experience in steering operations spanning human resources, customer service, sales, merchandising, advertising/promotion, inventory control, ordering, and vendor relations through financial/performance data analysis, program and policies/procedures administration, records management, safety, internal/regulatory compliance audits, shrink/cost controls, and financial/P&L

  Motivating, hands-on leader who successfully hires, trains, develops, and directs high-performance teams of managers and associates; facilitate a collaborative environment instrumental to maximizing morale and retention

  Expertise in planning and coordinating staff schedules, workflow and budgets to maximize productivity, efficiency and use of time and resources in achieving aggressive performance goals

  Effective communication and interpersonal relation skills crucial to productively interfacing with all business stakeholders

  Strong technical skills in MS Excel and Word, I-notes, grocery bar scanning technology, RF handheld units, and cash registers along with Western Union systems and fuel center operations

Kroger Company 1994-2015

Store Manager, Dillons, Inc.-Liberal, KS; 2012-2015

Store Manager, Dillons, Inc.-Garden City, KS; 2011-2012

Store Manager, Dillons, Inc.-Joplin, MO; 2007-2011

  Recruited to steer operations of multiple stores employing up to 140 management and associate team members to maximize operational and financial performance; focused extensively on employee retention and advancement

  Effectively trained and coached department heads in budgets, expenses and department labor costs

  Thoroughly reviewed/analyzed financial statements, sales and activity reports and related data across key performance metrics to define strategies for boosting results across productivity, cost controls, programs, customer servicing, and profitability

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Kroger Company continued

Assistant Store Manager, Dillons, Inc.-Springfield, MO; 2005-2007

  Successfully built and led a high-performance team of as many as 160 employees; included defining and planning staffing needs, interviewing and hiring new employees, providing comprehensive training, scheduling, conducting performance evaluations, and improving employee retention

  Developed and administered sales and service programs instrumental in driving revenue growth

  Implemented department standards as well as prepared weekly payroll

  Consistently ensured critical compliance with food safety standards across perishable departments; included both state and company audits

Grocery Manager, King Soopers-Cheyenne, WY; 2002-2005

  Effectively trained, coached and supervised staff, with accountability for up to 25 employees

  Strategically prepared department schedules and monitored budget to maximize use of resources and optimize profits

  Steered vendor relations supporting company programs, inventory control and product mix and placement; included ordering for sales floor as well as collaborating in weekly ads

Service Manager, King Soopers-Cheyenne, WY; 2000-2002

  Led team of as many as 50 employees to consistently deliver world-class customer service; spanned cashiers, baggers, service desk associates, and fuel center personnel and included interviewing, work assignments and scheduling, work schedule/time card records management and employee retention

  Successfully established and implemented department policies, procedures, goals, and objectives

  Effectively enforced safety policies for employees and customers

Front End Manager, King Soopers-Denver, CO; 1994-2000

  Supervised up to 50 employees, with accountability for planning and preparing schedules, maintaining records, coordinating breaks, monitoring attendance and policy compliance, and promoting employee morale

  Provided superior service in greeting and assisting customers, responding to inquiries and resolving escalated issues

Brown Mackie Business College-Salina, KS

Associate Degree, Business Administration Management; 1993

Associate Degree, Marketing; 1993

Volunteer, Rape Crisis Center-Liberal, KS

Volunteer, Stepping Stones (halfway house)-Liberal, KS