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Yyyyyy x. yyyyyy

- 17658 Potter Bell Way Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Administrative Assistant

Qualifications Profile


    Self-assured and results-driven educator and service professional with more than 6 years providing a mix of high-performance K-12 faculty support and program administration in youth development, and customer service in the hospitality sectors.

-    Exhibited strong dedication to process efficiencies in program administration, customer service, training content development and execution, and performance appraisal and feedback.

-    Well-organized with multitasking skills that optimize limited resources to achieve outstanding results.

    Effective interpersonal communication skills that inspire confidence with students, clients and stakeholders while fostering teamwork advantage in achieving shared commitments.


Key Expertise

    Personnel Administration

    Performance Appraisal

    Staff Supervision & Training

    Program/Project Management

    Records & Document Management

    Conflict Resolution

    Service Sales Support

    Customer Service Management

    Relationship Management (Clients, Student/Parents, Management & Faculty)

    Training Course Development

    Relationship Management (Clients, Public, Government & Suppliers)


    Office Tools: MS Office (Word, Excel, & PowerPoint)


Professional Experience


Stepping Stones Daycare Newport News, VA Teacher Assistant Jan Mar 2016

    Supported faculty and staff in interacting positively with children with engaging age-appropriate learning and entertainment activities, designing and implementing behavior management and modification techniques, and ensuring a safe and clean learning environment.


Ibex Global Hampton, VA Customer Service Representative / Sales Nov 2015 Jan 2016

    Addressed and resolved customer issues and complaints on company products and services, investigating complaints, identifying root causes, developing and recommending solutions, and expediting corrective actions and programs.

    Analyzed post problem issues to ensure complete resolution and restoration of customer patronage with the business.


Riverside Child Development & Learning Center Newport News, VA Teacher Assistant Feb 2014 Nov 2015

    Assisted faculty in developing and executing long and short-range learning activities, age-appropriate practice and program philosophy and relative pedagogical programs in accordance with curriculum objectives

    Maintained professional relationships with parents and guardians, including scholastic records, while molding cognitive and behavioral character of individual students through performance evaluations, counseling, and reinforcement teaching strategies.


School Age Program pangdahlem Air Base, Germany Child Youth Program Assistant Oct 2011 Mar 2013

    Collaborated professionally with faculty, parents, and the Command in addressing educational needs, designing and executing training materials such as the Individual Development Plan, monitoring training program, and evaluating scholastic performance that included participation in the Air Force program evaluations.

    Supervised and interacted with children and youth in daily indoor and outdoor activities, field trips, and special events in compliance with approved child care and youth development standards, as well as health and safety regulations.


The Melting Pot Newport News, VA Server Dec 2010 Jun 2011

    Provided customer service in accordance with company service quality standards and regulations in serving orders for food and beverage, ensuring a pleasant dining experience of patrons and guests at all times.

    Leverage knowledge of computer applications in using the Point of Sale system to process customer payments.


Cheeseburger in Paradise Newport News, VA Hostess Mar Dec 2010

    Ensured a satisfying dining experience for all guests, processing reservations, welcoming patrons, estimating wait times, meeting customer requirements, and serving small children, elderly, disabled and allergic guests.

    Provided administrative office support and maintained a safe and clean dining and work areas.


Education & Credentials


    A.A in Medical Office Assistant, LIBERTY UNIVERSITY ONLINE (2015 Present)

Professional Affiliations

    Volunteer: Mother/Baby Unit Secretary, Riverside Regional Medical Center

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