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- 17658 Potter Bell Way Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * email@example.com
Self-assured and results-driven educator and service professional with more than 6 years providing a mix of high-performance K-12 faculty support and program administration in youth development, and customer service in the hospitality sectors.
- Exhibited strong dedication to process efficiencies in program administration, customer service, training content development and execution, and performance appraisal and feedback.
- Well-organized with multitasking skills that optimize limited resources to achieve outstanding results.
Effective interpersonal communication skills that inspire confidence with students, clients and stakeholders while fostering teamwork advantage in achieving shared commitments.
Staff Supervision & Training
Records & Document Management
Service Sales Support
Customer Service Management
Relationship Management (Clients, Student/Parents, Management & Faculty)
Training Course Development
Relationship Management (Clients, Public, Government & Suppliers)
Office Tools: MS Office (Word, Excel, & PowerPoint)
Supported faculty and staff in interacting positively with children with engaging age-appropriate learning and entertainment activities, designing and implementing behavior management and modification techniques, and ensuring a safe and clean learning environment.
Addressed and resolved customer issues and complaints on company products and services, investigating complaints, identifying root causes, developing and recommending solutions, and expediting corrective actions and programs.
Analyzed post problem issues to ensure complete resolution and restoration of customer patronage with the business.
Assisted faculty in developing and executing long and short-range learning activities, age-appropriate practice and program philosophy and relative pedagogical programs in accordance with curriculum objectives
Maintained professional relationships with parents and guardians, including scholastic records, while molding cognitive and behavioral character of individual students through performance evaluations, counseling, and reinforcement teaching strategies.
Collaborated professionally with faculty, parents, and the Command in addressing educational needs, designing and executing training materials such as the Individual Development Plan, monitoring training program, and evaluating scholastic performance that included participation in the Air Force program evaluations.
Supervised and interacted with children and youth in daily indoor and outdoor activities, field trips, and special events in compliance with approved child care and youth development standards, as well as health and safety regulations.
Provided customer service in accordance with company service quality standards and regulations in serving orders for food and beverage, ensuring a pleasant dining experience of patrons and guests at all times.
Leverage knowledge of computer applications in using the Point of Sale system to process customer payments.
Ensured a satisfying dining experience for all guests, processing reservations, welcoming patrons, estimating wait times, meeting customer requirements, and serving small children, elderly, disabled and allergic guests.
Provided administrative office support and maintained a safe and clean dining and work areas.
Education & Credentials
A.A in Medical Office Assistant, LIBERTY UNIVERSITY ONLINE (2015 Present)
Volunteer: Mother/Baby Unit Secretary, Riverside Regional Medical Center
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