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Yyyyyy x. yyyyyy
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xxx-xxx-xxxx abc@xyz.com
Summary of Qualifications
Accomplished management leader with a proven track record of consistently exceeding objectives.
Strong background generating sales, leading teams and managing daily business operations.
Consistently promoted to positions of greater responsibility for exceeding performance objectives.
Experience building and leading a team to maximize their potential and excel.
Outstanding listening, verbal communication and interpersonal skills, gaining the trust, confidence and respect of key stakeholders, including clients and colleagues.
Proactively identified and resolved problems with customers in real time to maintain their loyalty.
Solid analytical, time management, attention to detail and organizational skills, including prioritizing tasks.
Demonstrated ability to work well independently as well as part of a team.
Areas of Expertise
Revenue Generation Team Building/Leadership Staff Management/Training
New Business Development Client Retention Contract Negotiations
Client Acquisition Problem Solving Marketing & Advertising
Work History
Pro Home Inspections, LLC 2014-Present
Owner/Operator
Build and grow relationships with homeowners that recently upgrades their home, including adding a new roof or other major additions.
Perform thorough home inspections to ensure homeowners made a worthwhile investment.
Acquire new clientele via a variety of prospecting methods, including cold calling, networking, seminars and generating referrals from real estate and insurance professionals.
Spearhead multiple marketing efforts to promote the business.
Generated an average of $5,000 per month in revenue.
Verizon 2013-2014
Retention Account Specialist
Gained the trust, confidence and respect of customers over the telephone in an inbound call center.
Focused on initially retaining customers that were focused on closing their service, but also up-sold clients.
Consistently exceeding goals, ranking as the No. 2 customer retention representative out of 69 other reps.
Only representative chosen to attend the League of Leaders Conference.
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Work History (continued)
Windstream Communications 2005-2013
Sales/Account Manager (2010-2013)
Led and trained a team of sales associates to acquire new business and close services.
Persuaded commercial partners to renew existing contracts by deploying effective negotiating tactics.
Consistently exceeded monthly quota of renewals and new revenue, securing $192,000 in renewals and $27,000 in new revenue.
Commercial Revenue Collection Manager (2008-2010)
Built and led a team of professionals to maximize their potential and exceed performance objectives.
Secured $30,000 per month in outstanding debts by persuading and negotiating contracts with more than 100 commercial customers.
Successfully lowered the churn-rate to 0.7%.
Retention/Repair Specialist (2005-2008)
Played an integral role repairing high-speed DSL internet, T1 dedicated circuits, Ethernet and telephone service problems and to retain customer accounts.
Gained the trust, confidence and respect of management to train employees on best practices.
Improved service levels by achieving one-call resolution and decreasing the amount of inquiries.
Previously:
Carpenter, Mgi-Morgan General/Triad 2001-2005
Managed a team of framers, drywallers and finishers.
Completed projects two months ahead of deadline.
Conversion Assistant, Kmart 1998-2000
Increased sales 30% by targeting a more realistic customer base.
Education
Bachelor of Business Administration (BBA), Finance Management, University of Cincinnati Cincinnati, OH
A+ Hardware/Software Certified
N+ Certified
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