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Yyyyyy x. yyyyyy

- 52828 Stag Ridge Dr Ÿ Xxxxxx, MI xxxxxx ( (xxx-xxx-xxxx *


Merchandise Inventory ▪ Operations ▪Customer Service Management

Qualifications Profile


    Self-assured and results-driven management professional with more than 10 years providing high-performance business operations and customer service management in the retail and banking sectors.

-    Proven dedication to process efficiencies in delivering outstanding customer service quality and operational excellence that create cost and service advantages in highly competitive markets.

-    Detail-oriented, analytical and methodical with critical thinking to strategize solutions in meeting branch objectives and addressing professional relationship and staff performance issues.

    Versatile, flexible, and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Exceptional people management and interpersonal communication skills that inspire confidence, performance excellence, and teamwork synergies across diverse ethnicities and multi-functional engagements.


Key Expertise

Business Operations Management

    Tactical & Operations Planning

    Business Development

    Customer Service Management

    Relationship Management (Clients, Stakeholders, Public, Government & Suppliers)

    Marketing & Sales Support

    Service Quality Management

    Inventory Management

    Process/Workflow Improvement

    Project/Program Management


    Policies & Regulatory Compliance

    Time Management

    Staff Supervision & Training

    Records & Document Management


    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)


Professional Experience


Citizens Bank Warren, MI

Branch Manager 2015 Present

Ÿ Supervised a team of banking professionals in managing branch operations with oversight in account management, customer service, and promotion of banking products and services the branch provides.

Ÿ Responsible for branch compliance with bank policies, procedures, industry p0ractices, and operational integrity.

Ÿ Provided HR support in staff recruitment and development, coaching the staff in contributing to branch profitability and customer relations building.

Ÿ Conducted financial metrics analysis for proper forecasting, addressing performance issues, and assessing market dynamics to assist in strategy development and determination of future staffing and competency improvements as identified and prioritized.


Nordstrom, Department Manager Troy MI

Department Manager 2007 2015

Ÿ Supervised a team of sales associates, providing tactical directions and leadership in managing department operations with oversight in sales and customer service management, and serving as acting store manager in his absence.

Ÿ Maintained annual sales goal increases by 10% to 20%, coaching and developing junior associates in delivering performance expectations to achieve monthly sales goals, while building sustainable working relationships with customers that fostered repeat business and a wider customer base.

Ÿ Monitored inventory levels, making adjustments in inventory assortment, depth, and quantity forecasts.

Ÿ Interacted with corporate buyers and store managers to discuss statistical sales history, identifying performance trends and areas for improvement, forecasting sales, and developing strategies in improving overall sales and branch profitability.

Ÿ Provided HR support in staff recruitment/screening, managing interpersonal conflicts, performance assessment, career movements, and imposing disciplinary actions, including terminations.


Education & Credentials



    B.S. in Merchandising (2005)

    A.A. in Business Administration

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