Yyyyyy x. yyyyyy

Driven, confident and trusted professional with years of sound, trusted contract management experience. Possess sound leadership, creativity and customer focus acumen, leveraged in identifying issues, allocating risk and resolving disputes within tight deadlines. Thrive in challenging environments that demand strict attention to detail. Able to oversee client relationship management operations using client service/training, market research, project management and process improvement expertise, utilized in industries such as Pharmaceutical, Life Sciences and Real Estate. Adept at working effectively in both independent and cross-functional team settings. Seeking a Senior Contracts Manager or Director of Contracts Administration position in the pharmaceutical sector; also open to Sales, Market Research and Marketing opportunities.

Leadership | Communication | Contract Management | AMA Processes | Customer Service | Critical Thinking | Negotiation

Compliance | Strategic Planning & Analysis | Time Management | Organization | Problem Solving | Documentation & Reporting

Operating Systems: Windows XP, Windows ME, Windows 2000

Software: MS Office, Visio, Workshare Professional, Salesforce.com, Apttus/Apttus Author, CMSI, ARC

IQVIA Products: MIDAS, Xxxxxxrtner, Global Dataview, Chemindex

Property Management/Accounting: AMSI, MRI, Tenant Pro

IQVIA Inc. Ÿ 2016-Present

Contract Manager

• Serve in a Team lead role to manage contract relations for all U.S. large pharmaceutical, clinical trial optimization, financial and global services, finalizing multi-million dollar deals and win-backs with some of the world's largest comxxxxxxnies
• Skillfully negotiate Proposals, Master Service Agreements, Information Service Agreements, Statements of Work, Amendments, along with agreements specific to Technology, Third Xxxxxxrty Access, Data Sharing, Co-Promote and SaaS
• Xxxxxxrtner daily cross-dexxxxxxrtmentally with internal stakeholders and clients to bridge communication gaps, achieve business goals and guide creative solutions
• Call on expertise in AMA contracting, DBL procedures, agreement categories and corresponding royalty fees each day
• Foster and sustain lasting professional relationships with the AMA in a highly-regarded, trusted advisory role
• Possess a thorough understanding of AMA and HIXXXXXXA rules to identify risk and drive compliance when creating contracts that include the licensing of physician- and xxxxxxtient-level data
• Act as a hands-on mentor to offer comprehensive assistance to contract professionals across the organization; coach all mentees to improve skills, attain goals and achieve full potential
• Assess and integrate mixed contracting models and T&Cs from numerous acquisitions
• Supervise internal teams in crafting and finalizing large consolidation agreements
• Act as an Organization Lead and Project Manager during the Annual EU Safe Harbor Compliance Certification process
• Named as a three-time recipient of the IMS Excellence Award for efficaciously negotiating large win-back contracts, as well as helping design and implement a Global Pricing Tool and TXXXXXX Contracting model.

IMS Health Incorporated Ÿ 2004-2006

Global Market Research Analyst

• Operated as a Client Service Representative for large pharma, as well as a Team Lead and Global Support Analyst for Schering Plough, Abbott, Eli Lilly, Johnson & Johnson and Pfizer
• Worked in conjunction with Account Managers to identify client business issues; called upon IMS' data, products and services to deliver pioneering solutions that led to cross-selling success
• Authored custom ad-hoc reports, market definitions and databases as xxxxxxrt of clients standard monthly deliveries; succeeded in increasing organizational revenue
• Coordinated costs and developed proposals with Account Teams to flesh out new projects that zeroed in on areas for growth and new sales

Yyyyyy x. yyyyyy

Global Market Research Analyst, Continued

• Named as one of the first Analysts to implement a new Global Service Xxxxxxck pilot with an assigned client base; resulted in a 100% satisfaction rating and buy-in by all assigned clients
• Developed and sustained strong client relationships as a result of the aforementioned; drove collaboration to grow the pilot into a new, profitable standard offering
• Ensured that each client's custom SLAs were met and above expectations
• Conferred with clients and the global data team to lead prioritized data investigations and custom projects
• Created client-specific training on all products, services, publications, country data and caveats, forecasting, new services and licensed deliverables
• Earned two IMS Excellence Awards for provision of outstanding client service

NWJ Management Group Ÿ 2003-2004

Property Manager/Operations Manager

• Expertly negotiated an assortment of residential and commercial lease and rental agreements; also reviewed and approved rental applications with strong attention to detail
• Prexxxxxxred property budgets, helped with monthly closings and handled financial reporting processes; also prexxxxxxred and presented materials for use in rent control hearings, evictions and building permit applications
• Hired and supervised maintenance, leasing and administrative staff, as well as a team of Interns
• Crafted new strategies and incentives used to boost rent collections, as well as decrease vacancies to improve tenant retention by 40%
• Supervised the Service Request Call Center that served properties within the Philadelphia portfolio
• Managed all building service contracts and certificates of insurance; also proved crucial in developing a new RFP process for large vendors
• Operated across teams and dexxxxxxrtments to complete improvement projects related to building rexxxxxxir/upgrade, code issues, security and fire safety
• Developed a new weekly and monthly property status report via MRI and Excel, as well as a monthly executive summary used as the new model for the Philadelphia portfolio

Assistant Property Manager/Operations Manager, Research Xxxxxxrk, Inc. - University City Science Center, 2001-2003

Assistant Property Manager, Philadelphia Portfolio, Altman Management Comxxxxxxny, 2000-2001

Senior Leasing Agent, St. Ives Axxxxxxrtment Homes, 1998-2000

Bachelor of Arts, Chestnut Hill College