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Yyyyyy x. yyyyyy
- 3 Reston Rd. Manalapan, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Customer Service / Asset Management
Qualifications Profile
Self-assured, dynamic, and people-centric professional with more than 8 years providing high-performance business solutions in asset security management, merchandising, & customer service in the retail and distribution industries.
Strong passion for achieving business objectives through sustainable relationships with clients, stakeholders, vendors, and industry professionals.
Detail-oriented, analytical and methodical in conducting investigations and recommending solutions against theft, inventory shrink, and premise security breaches.
Effective interpersonal communication fiat and strong people management that bring workforce diversity into a united front in achieving shared commitments.
Key Expertise
Asset Security Planning & Management
Investigative Research
Merchandising Management
Business Development
Distribution/Channel Sales Support
Retail Sales Management
Customer Service Management
Relationship Management (Clients, Suppliers & the Public)
Inventory Shrink Management
Process/Workflow Improvement
Continuous Quality Improvement
Inter-Office /Agency Coordination
Policies & Regulatory Compliance (i.e. OSHA, Security Policies, etc.)
Personnel Administration & Development
Professional Experience
Asset Protection Supervisor, Sports Authority Distribution Center Burlington, XXXXXX Apr 2013 Jun 2016
Led a group of 7 employees in managing staff development, and efficient day-to-day operations of the warehouse.
Collaborated with district, store, and building management to identify shrink issues and priorities, and develop and implement shrinkage reduction strategies that saved the company more than $10M.
Conducted internal theft investigations and provided evidence in turning over dishonest employees to authorities for prosecution, administrative sanctions, or termination.
Performed regular audits and investigation into safety and security infractions, ensuring accuracy in the documenting incidents for proper action by department heads.
Ensured compliance with standards stipulated by the Customs Trade Partnership Against Terrorism program in managing warehouse operations.
Merchandising Associate, Crate And Barrel Cherry Hill, XXXXXX Nov 2012 Nov 2013
Provided effective merchandising support to the sales team, validating and retrieving high-value merchandise, processing freight deliveries to the store, constructing merchandise displays, and providing customer service in processing customer purchases and pick-up of furniture and other large merchandise items from the store.
Oversaw administrative support, assisting management in ensuring accurate daily reconciliation of cash registers, inventory accounting, and processing UPS deliveries for customer orders, and distributing corporate mail.
Loss Prevention Lead Specialist, MARSHALLS Distribution Center Philadelphia, PA Jun 2008 Oct 2012
Lead a team of 14 security professionals in managing routine operations protecting all company's assets including people, property, and Information, while investigating, documenting and reporting security breaches and thefts with recommended solutions and action plans.
Investigated, identified and caused the dismissal of 30 dishonest employees, while reducing inventory shrink that saved the company more than $25M through the implementation of more effective audit systems.
Monitored shipping/receiving docks, trailer yard activities, movements of merchandise and trailer/vehicle traffic entering or leaving the yard area, ensuring proper maintained of CCTV, alarm, and access control systems in parking lots, entrance and exit points, and all critical or restricted areas in the Distribution Center.
Established and executed fire and safety regulations, resolving shrink control issues.
Identified and implemented strategies that resolved shrink control deficiencies in collaboration with key officers.
Oversaw HR support in staffing, onboarding, and professional development of security personnel, training 3 associated who were promoted as Loss Prevention Lead Specialists.
Education & Credentials
B.S. in Criminal Justice, STOCKTON UNIVERSITY Galloway, XXXXXX (2006)
A.S. in Criminal Justice, BROOKDALE COMMUNITY COLLEGE Lincroft, XXXXXX (2004)
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