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Accomplished Process Improvement Professional eager to contribute hands on experience and strengthen existing leadership skills within a progressive organization.
- Demonstrated skill in maximizing efficiency throughout daily operations throughout implementation of various process improvement methods.
- Regarded for ability to promote quality assurance throughout thorough data analysis and testing.
- Skilled in leveraging subject matter expertise to provide training and mentoring to team members, key to optimizing department productivity.
- Possesses linguistic fluency in English and Mandarin- Chinese.
Business Strategy Creation
Root Cause Investigations
MS Excel, PowerPoint & Word
Advanced Sterilization Products, a Johnson and Johnson Company 2015-Present
Senior Process Excellence Specialist
Champion process improvement initiatives throughout design and deployment of innovative business development strategies.
Tactically maintain quality control throughout day to day operations by implementing necessary policies and regulations, while simultaneously contributing to FDA audits.
Thoroughly conduct data analysis, key to identifying areas of improvement for complaint intake.
Serve as department representative to convey key information regarding project status to appropriate parties.
Advanced Sterilization Products, a Johnson and Johnson Company 2012-2015
Product Complaint Specialist I, Product Complaint Specialist II
Exemplified excellent leadership skills throughout hands on performance management and training for team members.
Continually achieved and exceeded existing weekly, monthly and annual goals.
Contributed extensively to risk mitigation by conducting detailed investigation of product complaints, assignable cause testing, root cause analysis and thorough audits.
Quartics Inc. 2010-2012
Test Engineer, Quality Assurance
Promoted quality control throughout design and deployment of user acceptance test plans.
Generated precise reports to capture test results and appropriately relay information to Senior Engineers.
Demonstrated strong project coordination and communication abilities throughout international business interactions.
B.S in Biomedical Engineering, University of California, Irvine; 2010
American Society for Quality (ASQ), Certified Quality Engineer; 2015
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