Management leader with a consistent, proven track record and outstanding leadership and communication skills.

  Sound judgment and a work history of proactively identifying and resolving problems in real time.

  Analytical, with solid time management, attention to detail and organizational skills, including prioritizing tasks.

> Operations/Facility Management > Contract Negotiations > Budget Management/P&L

> Marketing Manager > Problem Solving > Sales & Leasing Plans

> Tenant & Vendor Relations > Strategic Planning > Community Relations

General Manager and Marketing Director, Pierre Mall Pierre, SD Oct. 1995-Present

  Oversee operations and marketing initiatives for this leading shopping mall, including managing a budget.

  Build and maintain relationships with colleagues, tenants, suppliers and contractors.

  Design a structured business plan to achieve revenue performance expectations.

  Develop and maintain long-term, mutually-beneficial relationships with existing tenants and retail groups.

  Negotiate new leases and renewal agreements across all categories, including anchors, line units and leisure.

  Create sales and leasing plans to identify and invite new stores based on consumer demand.

  Work continuously to improve service and proactively resolve complaints from tenants or shoppers.

  Prepare and develop an annual marketing plan, including a calendar of events.

  Oversee maintenance and inspection of the facility to maintain the highest safety standards.

  Ensure the collection of rent from tenants according to contractual terms and conditions.

Previously:

Clerk, City of Ainsworth Ainsworth, NE 1984-1994

Teller, First National Bank 1981-1984

Property Management Certified, International Council of Shopping Centers (ICSC)

Studied Business Administration and Marketing, Norfolk Technical School

Board Member, Pierre, SD Chamber of Commerce

Member, Exchange Club     

Dear Hiring Manager:

With this letter, I wish to express my genuine interest in joining your organization as a (INSERT EACH JOB TITLE HERE).

As demonstrated in the accompanying resume, I am a management leader with a consistent, proven track record and outstanding leadership and communication skills. I also possess sound judgment and a work history of proactively identifying and resolving problems in real time.

Since Oct. 1995, I have served as General Manager and Marketing Director for the Pierre Mall. In this capacity, I oversee operations and marketing initiatives for this leading shopping mall, including managing a budget. I also design a structured business plan to achieve revenue performance expectations. My additional experience includes:

  Developing and maintaining long-term, mutually-beneficial relationships with existing tenants and retail groups.

  Negotiating new leases and renewal agreements across all categories, including anchors, line units and leisure.

  Creating sales and leasing plans to identify and invite new stores based on consumer demand.

  Working continuously to improve service and proactively resolve complaints from tenants or shoppers.

  Preparing and developing an annual marketing plan, including a calendar of events.

  Overseeing maintenance and inspection of the facility to maintain the highest safety standards.

  Ensuring the collection of rent from tenants according to contractual terms and conditions.

I am Property Management Certified through the International Council of Shopping Centers (ICSC). In the community, I serve as a Board Member of the Pierre Chamber of Commerce. I am also a member of the Exchange Club.

As your leader, you will find me committed to exceeding your performance goals. I have no doubt that I would be a valuable asset to your operations, and look forward to interviewing with you in the near future.

Sincerely,

DeLonna Castillo

605-280-5137