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Results-driven Operations Manager eager to contribute 20+ years of experience to a rewarding opportunity within a progressive organization.
- Experienced in overseeing all operations within a fast-paced retail environment.
- Recognized for the ability to perform human resource services, including policy compliance, conflict resolution and new employee on boarding.
- Top-notch leadership and organizational skills, critical to building high-performance sales teams.
- Strong analytical problem-solving skills with a track record of exceeding expectations in positions with increasing levels of responsibility.
Human Resource Services
Sales Revenue Growth
Training & Development
Kmart Corporation 1993-Present
Operations Manager (2006-Present)
- Recipient of multiple merit based promotions due to strong leadership and organizational skills.
- Fulfill key leadership position while ensuring delivery of quality customer service and overseeing activities of 75+ team members.
- Delegate tasks in a manner to optimize available resources.
- Involved in team building initiatives, including interviewing, hiring and training.
- Use strong organizational skills to manage branch budget, conduct P&L analysis and monitor sales / performance metrics.
- Optimized human resource management by effectively evaluating performers, promoting top talent and defining and implementing appropriate corrective actions.
- Implemented various sales strategies, resulting in a profit increase of $1M and a sales increase of 10%.
Merchandise Manager (2004-2006)
HR Manager (1993-2006)
- Oversaw day to day activities of 60+ employees, including 20 Team Leads and 3 Managers.
- Maintained strict adherence to company, state and federal regulations and laws.
- Conducted in-depth training on various human resource topics.
- Devised highly effective solutions to resolve work-related issues.
SHRM HR Certification Exam; January 2018
Business Management & Human Resources Coursework Completed, Miami Dade College
Diploma in Master Travel and Tourism, North American School of Travel
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