Results-driven Operations Manager eager to contribute 20+ years of experience to a rewarding opportunity within a progressive organization.

• Experienced in overseeing all operations within a fast-paced retail environment.
• Recognized for the ability to perform human resource services, including policy compliance, conflict resolution and new employee on boarding.
• Top-notch leadership and organizational skills, critical to building high-performance sales teams.
• Strong analytical problem-solving skills with a track record of exceeding expectations in positions with increasing levels of responsibility.

Kmart Corporation 1993-Present

Operations Manager (2006-Present)

• Recipient of multiple merit based promotions due to strong leadership and organizational skills.
• Fulfill key leadership position while ensuring delivery of quality customer service and overseeing activities of 75+ team members.
• Delegate tasks in a manner to optimize available resources.
• Involved in team building initiatives, including interviewing, hiring and training.
• Use strong organizational skills to manage branch budget, conduct P&L analysis and monitor sales / performance metrics.
• Optimized human resource management by effectively evaluating performers, promoting top talent and defining and implementing appropriate corrective actions.

Key Achievements:

• Implemented various sales strategies, resulting in a profit increase of $1M and a sales increase of 10%.

Merchandise Manager (2004-2006)

HR Manager (1993-2006)

• Oversaw day to day activities of 60+ employees, including 20 Team Leads and 3 Managers.
• Maintained strict adherence to company, state and federal regulations and laws.
• Conducted in-depth training on various human resource topics.
• Devised highly effective solutions to resolve work-related issues.

SHRM HR Certification Exam; January 2018

Business Management & Human Resources Coursework Completed, Miami Dade College

Diploma in Master Travel and Tourism, North American School of Travel

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