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ANTOINETTE BRADY
0000 xxxxxx xxxx , xxxx , xxxxx 00000 817-217-5989 abc@xyz.com
*** Intend to move to Dallas County soon ****
Summary of Qualifications
Award-winning customer service with 14 honors for exceeding goals in a call center environment.
Promoted to positions of greater responsibility for consistently exceeding performance objectives.
Genuine people person with a stellar ability to communicate with stakeholders over the telephone.
Experience building and maintaining rapport with prospective and existing customers over the telephone to gain their trust, confidence and respect.
Proactively identified and resolved problems in real time through diplomacy, tact and professionalism.
Unique ability to tactful probe clients to understand their frustrations or concerns and find a solution.
Quick learner, with experience assembling and replacing parts and wiring.
Excel in a fast-paced setting with solid time management, attention to detail and organizational skills.
Proficient with Microsoft Word, Excel, Access and Publisher, as well as QuickBooks and HTML.
Professional Experience
Customer Service Skills:
Fostered and developed rapport and communications with individuals from all walks of life.
Showcased outstanding listening skills to assess and identify client needs and objectives.
Showcased solid verbal communication and interpersonal skills while asking customer questions.
Maintained a positive and upbeat attitude while speaking with individuals over the telephone.
Demonstrated compassion and understanding when customers are frustrated or upset.
Delivered honest and straightforward messages to customers to regain their trust and confidence.
Teamwork:
Showcased likeability and appreciation for the contributions of team members toward completing tasks.
Trained, mentored and coached colleagues on best practices like providing stellar service to customers.
Displayed strong oral presentation skills while educating colleagues about best practices of operations.
Gained the trust, confidence and respect of managers to earn promotions to management roles.
Work History
Shift Manager (promoted from Crew Member), McDonald s Decatur, TX Nov. 2015-Present
Part-Time Real Estate Agent (independent contractor),Tarrant, Dallas & Wise Counties Mar. 2013-Present
Housekeeper Decatur, TX 2009-Mar. 2013
Night Manager (promoted from Cashier), Name of Grocery Store City, TX 2008
Housekeeper Decatur, TX 2003-2007
Truck Driver, Tarrant and Wise Counties 2001-2002
Floorwalker (promoted from Customer Service Representative), Sprint PCS Fort Worth, TX 2000-2001
Education and Training
Tarrant County Community College, Northeast Campus Hurst, TX; 20 hours completed
Licensed Realtor, State of Texas; passed two-part real estate test on first attempt in less than 30 minutes
Community Involvement
Founded and led a non-profit Horse Rescue organization, 1998-2008
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