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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx

Experienced administrative and operations professional with 10+ years of experience within high-stress environments with a strong background in providing comprehensive administrative support. Experienced in facilitating daily office logistics, scheduling patient appointments, supporting over 10 Doctors on a daily basis, maintaining electronic medical records, and handling insurance pre-authorizations. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.

Key Competencies



         Administrative Assistance

         File Management

         Complex Data Analysis

         Employee Training

         Team Leadership

         Insurance Eligibility

         Project Management

         Electronic Medical Records

         Process Improvement

         Microsoft Office Suite

         Complex Problem Solving

         Patient Education

Professional Experience

BASS Medical Group-Cornerstone Primary Care 2016-Present

Administrative Support Staff

  • Provided administrative support to medical staff which included checking patients in/out, scheduling appointments, and verifying insurance coverage
  • Assisted in training new team members, managed Physician calendars, answered incoming phone calls, and completed appointment confirmation calls


Diablo Nephrology Medical Group 2011-2016

Back Office Medical Assistant

  • Coordinated several administrative and operational tasks which include supporting Physicians during patient exams, obtaining patient medical information, and monitoring patient vitals
  • Supported a team of 11 Doctors and 2 Nurse Practitioners during patient visits, assisted up to 32 patients daily, and provided patient guidance over the phone or in person
  • Collected testing specimens such as urine samples from patients, process medication refills, reviewed laboratory results for abnormalities, and ensured patient medical records were updated
  • Played a lead role in checking patients in and/or out for appointments, scheduled follow-up appointments, and obtained insurance pre-authorizations as needed
  • Successfully implemented a comprehensive chart prep procedure which resulted in allowing the Doctor to have more time with each patient


Dr. Bernard Wolf s Medical Assistant 2006-2008

Front Office Medical Assistant

  • Directed several administrative and operational functions within a fast-paced medical office which included checking patients in for appointments and scheduling follow-up appointments
  • Answered phone calls and provided general information and or referrals to patients, confirmed appointments, and ensured HIPAA compliance within the office

Additional Experience Includes: Administrative Assistant, Chevron Real Estate Management Company


Education & Volunteer Work

NHA Certified Clinical Medical Assistant

Contra Costa Medical Career College, Antioch, CA-2010

Volunteer, Calvary Temple School, 2008-2011

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