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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Experienced administrative and operations professional with 10+ years of experience within high-stress environments with a strong background in providing comprehensive administrative support. Experienced in facilitating daily office logistics, scheduling patient appointments, supporting over 10 Doctors on a daily basis, maintaining electronic medical records, and handling insurance pre-authorizations. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.
Key Competencies
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Administrative Assistance File Management Complex Data Analysis Employee Training |
Team Leadership Insurance Eligibility Project Management Electronic Medical Records |
Process Improvement Microsoft Office Suite Complex Problem Solving Patient Education
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Professional Experience
BASS Medical Group-Cornerstone Primary Care 2016-Present
Administrative Support Staff
- Provided administrative support to medical staff which included checking patients in/out, scheduling appointments, and verifying insurance coverage
- Assisted in training new team members, managed Physician calendars, answered incoming phone calls, and completed appointment confirmation calls
Diablo Nephrology Medical Group 2011-2016
Back Office Medical Assistant
- Coordinated several administrative and operational tasks which include supporting Physicians during patient exams, obtaining patient medical information, and monitoring patient vitals
- Supported a team of 11 Doctors and 2 Nurse Practitioners during patient visits, assisted up to 32 patients daily, and provided patient guidance over the phone or in person
- Collected testing specimens such as urine samples from patients, process medication refills, reviewed laboratory results for abnormalities, and ensured patient medical records were updated
- Played a lead role in checking patients in and/or out for appointments, scheduled follow-up appointments, and obtained insurance pre-authorizations as needed
- Successfully implemented a comprehensive chart prep procedure which resulted in allowing the Doctor to have more time with each patient
Dr. Bernard Wolf s Medical Assistant 2006-2008
Front Office Medical Assistant
- Directed several administrative and operational functions within a fast-paced medical office which included checking patients in for appointments and scheduling follow-up appointments
- Answered phone calls and provided general information and or referrals to patients, confirmed appointments, and ensured HIPAA compliance within the office
Additional Experience Includes: Administrative Assistant, Chevron Real Estate Management Company
Education & Volunteer Work
NHA Certified Clinical Medical Assistant
Contra Costa Medical Career College, Antioch, CA-2010
Volunteer, Calvary Temple School, 2008-2011
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