Focused and enthusiastic Project, Account and Personnel Management Professional,

seeking a challenging assignment in Project Management, Quality Control, Multi-Unit Management, Food Service, Customer Support, Operations or Human Resources

  Master of Arts in Broadcast Journalism and Public Relations; B.A., Mass Communication and Political Science ~ a cum Laude Graduate, and multiple relevant professional development training courses; adept at utilizing exceptional platform skills in public speaking involvements and providing oral interpretation; demonstrable theatrical and dramatic talents as well as outstanding creative writing capabilities

  Continually utilize well-honed strengths in personnel leadership, team building and time management as well as extra-ordinary abilities in interpersonal relationship development toward facilitating personnel work performance, meeting/exceeding all contractual responsibilities, assuring training in proper and appropriate methodologies, developing Supervisory leaders and managing schedules to assure achievement of all staffing requirements

  Expertise in overseeing multiple personnel teams at separate unit locations; continually ensure achievement of QA standards, provide inventory control, manage logistics operations, handle all payroll-related activities, ensure procurement of needed products, service and supplies, expertly manage budget-related issues and continually ensure compliance with prevailing regulations and directives including adherence to OSHA standards/guidelines

  Proficiencies in use of Microsoft Office software, POS systems and multiple relevant micros; have working knowledge of Spanish and familiarity with American Sign language; skilled in providing highest levels of customer service and support

Quality Control Manager

Metro Service Group, New Orleans, LA 2015 - Present

         Direct daily reports to Director of Aviation, ensure preventive maintenance for all equipment and develop inspection reports, including corrective actions; conduct roving inspections of airport, track routine cleaning activities and ensure employees have proper uniforms and are trained on proper cleaning procedures.

         Oversee training for Supervisors regarding developing leadership skills; responsibilities include developing schedules for Supervisors/employees for four rotating shifts to provide proper staffing, assuring chemicals are labeled and used properly according to OSHA standards, maintaining equipment in proper working order and rapidly remediating all hazardous conditions and unsafe conditions.

         Conduct monthly safety meetings, resolve any biohazardous situations and ensure that all work is performed safely and efficiently.

Project Manager

Hubb s Properties, LLC, Prairieville, LA 2012 - 2015

         Effectively ensured that all work orders were completed in an efficient, effective and timely manner, and compliance with in-place QA plans; also oversaw payroll-related functions.

Project Manager

Subway, Norco, LA 2005

         Provided expert management of five individual units with up to 75 employees; held comprehensive responsibilities for recruitment, inventory control, logistics, payroll processing, overseeing work performance of all personnel, scheduling and purchasing of equipment/supplies.

         Ensured compliance with food safety-related requirements/regulations/standards, the delivery of exceptional customer service, support for all store promotions and marketing efforts, product pricing, personnel training, accounting functions and implementation of new policies/procedures.

         Successfully assured 100% compliance with evaluations and safety-related issues and managed unemployment and worker s compensation claim processing; was ServSafe Certified.

Assistant to Director of Food & Beverage

L Auberge du Lac Casino Resort, Lake Charles, LA 2003 2005

         Expertly planned events and menus, oversaw venue organization, assisted with marketing activities, oversaw and evaluated inventory, calculated/reported receipts, hired/trained new employees and assured maintenance of sanitation standards and requirements.

         Continually met QA standards, managed food/labor costs and delivered health and nutrition education programs.

Account Executive

A.M.E. Services, Inc., Norco, LA 1996 2003

         Successfully acquired account with major New Orleans grocery chain and managed ten minor sales accounts; gained expertise in negotiating contracts and developed recommendations on new products that increased earnings by 20%.

Dual Rate Supervisor/Table Games Dealer

Harrah s Casino, New Orleans, LA 1994 1995

         In this assignment was responsible for supervising up to eight dealers at multiple games; served as record keeper for High Roller clients to include betting/buy-ins.

         Managed all money transactions from pit to table, oversaw services for clients by wait staff, addressed/remediated any complaints concerning games, served as Dealer two days/week and trained new dealers on all organizational procedures/policies.

Southern University, Baton Rouge, LA

Master of Arts, Broadcast Journalism/Public Relations, 1994

Xavier University, New Orleans, LA

Bachelor of Arts, Mass Communications/Political Science, 1991

Cum Laude Graduate

Louisiana State University Law Center, Baton Rouge, LA

Introduction to Louisiana Law; One Semester of study, 1999

Strategic Account Management

Communicating to Get Results

Multi-Unit Management

How to Make More Money

How to Handle Difficult People in the Workplace

Greater Antioch The City of Love Full Gospel Church

Member of the National Society of Minorities in Hospitality

Member of Delta Sigma Theta Sorority, Incorporated

Member of Phi Alpha Delta Law Fraternity

River Parishes YMCA

Member of the Chamber of New Orleans & The River Region

Big Brothers/Big Sisters of Greater New Orleans

Date

Hiring Agent Name

Title

Company Name

Address

City, State Zip Code

Dear :

I am extremely interested in being considered for the Management position available with your organization, and am submitting my resume for review. I believe you will find my background strongly matches the requirements of this position. In particular, with long-term experience gained during many years of successfully meeting multiple managerial assignments, I am well-versed in directing processes, meeting organizational standards and guidelines, and achieving objectives.

Key career contributions and highlights include:

  Master of Arts in Broadcast Journalism and Public Relations and a B.A., Mass Communication and Political Science with cum Laude Honors

  Exceptional platform skills in public speaking involvements and providing oral interpretation; demonstrable theatrical and dramatic talents as well as outstanding creative writing capabilities

  Well-honed strengths in personnel leadership, team building/time management, and interpersonal relationship development toward facilitating personnel work performance

  Meeting/exceeding contractual responsibilities, assuring training, developing of Supervisory leaders and managing schedules

  Overseeing multiple personnel teams at separate unit locations, achieving QA standards, inventory control, logistics operations, payroll-related activities, procurement and managing budgets

I am committed to obtaining the highest levels of quality and compliance with critical governing directives, policies and procedures and I am confident in my ability to deliver immediate and long-term results. You will find me to be a performance-driven leader and collaborative team player focused on achieving and surpassing goals.

I am eager to discuss how my qualifications match your needs, and look forward to interviewing with you at your earliest convenience.

In advance, I thank you for your time and consideration.

Sincerely,

Shelley Rainey

Attachment