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Experienced General Manager with several years of experience within high-stress environments with a strong background within a variety of industries. Experienced in generating leads within the community, implementing unique business strategies, and maintaining existing client accounts. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with co-workers, vendors, clients, and members of management.

Operations Management Project Management Training / Development Policy Development

Presentation Development Service Restaurant Industry Data/Model Analysis

Process Improvement Restaurant Industry Customer Service & Retention Attention to Detail

Customer Oriented Menu Creation Menu Generation/Creation

• Directed operations within a food service environment with a concentration on increasing productivity, efficiency, and operational revenue
• Monitored stock inventory levels, processed customer transactions, hired/trained new employees, and assisted with new hire training as needed
• Played a lead role in the $1.2 million project which was focused on remodeling new IA stored and training existing employees on standard operating procedures

• Successfully managed day to day operations within a food service organization which included overseeing both opening and closing procedures and creating employee schedules
• Instrumental in the opening and running of several new locations in addition to maintaining positive rapport with community members due to exceptional interpersonal abilities
• Achieved the highest rating within south Florida in overall satisfaction and maintained extensive profit margins along with successfully achieving 1915% in comp sales over the previous year

• Coordinated all daily logistics within a fast-paced environment which included overseeing financial operations, performing cost analysis, and managing inventory
• Supervised all team members which included providing individualized feedback and conducting pre-shift meetings which resulted in greater efficiency levels
• Utilized superior communication and interpersonal abilities in order to resolve escalated customer service issues along with fostering positive relationships within the community

• Directed daily management operations which included processing transactions, implementing sales strategies, and completing community outreach
• Awarded the Kaleidoscope Award within the organization due to exceptional performance along with successfully managing the MTV Pool Party and Double Decker Festival \

Additional Professional Experience Includes: Restaurant General Manager, Subway (2004-2005) and General Manager, NPC International (1999-2001)