Highly experienced Human Resources Management and Operational Administration professional seeking City of Dallas, Texas, Manager III assignment

Employee Relations ~ Project Management ~ Employee Development Training ~ Compensation/Benefits Administration ~ Benefits Counseling ~ Performance Improvement ~ Case Review/Decision Making ~ Data Analysis ~ Oral/Written Communication ~ Problem Resolution ~ MS Office Suite ~ Procedure Development ~ Organizational Regulations/Rule Interpretation ~ HR Methods/Principles/Practices Laws ~ Labor Relations/Employment Laws/EEO Knowledgeability

  Master of Arts, Human Resources, 3.58 GPA; Master of Business Administration, 3.45 GPA; Bachelor of Science, Education, 3.0 GPA; performance excellence acknowledged by awarding of Bronze Star, Meritorious Service/Army Commendation/Army Achievement Medals, Combined Arms Support Command (CASCOM) Award, member of Commandant s List; consistently awarded Outstanding Performance-Must Promote on every appraisal

  Long-term career built over 13 years, most recently in service to the Department of Veterans Affairs as well as to the Social Security Administration, with comprehensive responsibilities covering analyzing and assessing entitlement eligibility for various benefits as well as Supplemental Security Income (SSI); additionally have ten-year history of service with the U.S. Army in multiple assignments focusing on personnel management, budgetary and financial oversight, logistics and resource management, and providing additional support as Deputy Secretary of the General Staff (SGS)

  Exceptionally knowledgeable in all aspects of providing advisement for individuals in multiple relevant areas and ensuring adherence to organizational policies and procedures

  Highly skilled in assuring strong interdepartmental and agency coordination and collaborative support; continually utilize oral as well as written communicative strengths with all personnel and management levels and ensure exceptional adherence to all organizational policies and procedures

Claims Representative, Social Security Administration, Greenville, SC 2015 Present

         Effectively interview applicants regarding eligibility for Medicaid Benefits and Supplemental Security Income (SSI) payments; skillfully gain crucial data needed for assessment and assist individuals in obtaining information from various sources while resolving any discrepancies.

         Work with institutionalized individuals to perform any needed changes in living arrangements and authorize/assure payment delivery; assist colleagues with technical guidance regarding claims process and various aspects of filing for administrative appeals regarding benefits entitlement/program coverage.

         Continually assess/revisit eligibility decisions to ensure individuals eligibility, SSI payment amounts and determine non-medical issues in SSI re-considerations.

         Approve selection of representative payee for individuals unable to direct own affairs following adherence to stringent identification/investigation processes, and, when needed, provide supporting referrals to meet additional needs of individuals.

         Was authorized to provide advance SSI payments, continually ensuring that representatives are fully aware of all prevailing legal rights/obligations regarding social welfare/benefits programs, and that individuals rights are protected; also determine medical allowances for certain disabilities, work with third-parties as well as state DDS, and direct processing of Supplemental Nutrition Assistance Program applications.

Administrative Assistant, Greenville Outpatient Clinic, Department of Veterans Affairs, Greenville, SC 2014

         Successfully provided exceptional support for Clinic and served as My Health e-Vet Liaison; assisted patients in gaining knowledgeability and enrollment in program, coordinated behavior interviews for medical staff selection and facilitated staff meetings to include preparing agendas and recording meeting minutes.

         Assisted Nurse Manager and Lead Provider with various clerical duties including scanning, faxing, copying and mailing actions as well as other administrative support, including that all administrative requirements were prepared for inspections and drills.

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         Designed/managed supply tracking system in primary care areas and supported Nurse Manager/Lead Provider by managing process improvement activities as well as overseeing available reference and educational materials available for staff and patients.

         Expertly interpreted and applied regulations/guidelines, interacted with individuals from varied socioeconomic backgrounds to gain needed data and utilized computerized equipment/software to perform array of administrative and clerical actions as well as reconcile any surfaced discrepancies.

Resource Manager, United States Army, Shaw AFB, Sumter, SC 2013 - 2014

         Utilizing strong financial and budget-management capabilities, steered use of $10M budget in supporting Joint Chief of Staff/Non-JCS exercises and Theater Security Corporation events, and provided interface with intra-service/joint/other federal agencies; at Year-End Closeout corrected $2.9M in unmatched disbursement and intermediate document errors, and researched prior-year funding with contracting for closure of $1.3M in preparation for Tri-Annual Review.

         Held comprehensive responsibilities for developing policies/memoranda and training subordinates regarding processing of unit card payments and unauthorized commitments; also developed process improvements regarding staffing records with National Archives and Records Administration, saving Army $39,500 in storage fees and $700K+ for new facility construction.

         Skillfully interpreted/applied various regulations/written guidelines, worked with personnel in obtaining needed data, performed wide array of administrative/clerical activities, authored responses to technical inquiries and utilized computers to reconcile discrepancies and draft various written materials.

         Was tasked to initiate multiple procurement requests and utilized Army General Fund Enterprise Business System (GFEBS) on daily basis to track commitments/obligations/expenditure; also employed reliable and financially advantageous sources for requirements while meeting budgetary constraints.

         Continually monitored and reconciled deliveries with directorate to ensure accuracy of charges, utilized prime vendors to most cost-effectively obtain goods/services, consolidated budget/funding data to prepare budget estimates, cost analyses and other relevant documents for submission to leadership, and reported budget expenditures to staff personnel.

Deputy Secretary of the General Staff (SGS), Unites States Army, Shaw AFB, Sumter, SC 2012 2013

         In this assignment collaborated with 19 staff directorates consisting of 2,300 personnel, five command posts and 12 subordinated commands; performed all assigned tasks while supporting redesign of scope/mission of Office of the SGS including Command staff actions and ensuring management of 2,100+ Command Group, United States Central Command (USCENTCOM) and Headquarters Department of the Army (HQDA) assignments.

         Directed integration of 383 personnel into respective directorates; served as Command Group Budget Representative, Deputy Command Conference Manager and Command Facilities Representative.

         With Level 1 responsibilities in General Fund Enterprise Business System, approved $74M+, and held approval authority for $20,000/week in travel authorizations while continually ensuring accuracy of entitlements; also served as billing official for $65,000 in Government Purchase Card requests, certified pay/leave requests for civilians and provided advisement/resolution for various complex issues.

Prior to 2012 served U.S. Army as a Budget Officer, Financial Manager, Personnel Manager,

Maintenance & Logistics Manager, Communications Manager

Webster University, St. Louis, MO, Master of Arts, Human Resources, 2015, GPA: 3.58

Webster University, St. Louis, MO, Master of Business Administration, 2011, GPA: 3.45

Texas Christian University, Fort Worth, TX, Bachelor of Science, Education, 2001, GPA: 3.0

Bronze Star

Meritorious Service Medals

Army Commendation Medals

Army Achievement Medals

Commandant s List

Combined Arms Support Command (CASCOM) Award

Rated: "Outstanding Performance Must Promote" in every appraisal

Member, Society for Human Resource Management, 2014

Member, Toastmasters International, 2014