Administrative Support, Personal Assistant, Office Management, Operations Management, Correspondence Authorship, Written/Oral Communication, Personnel Supervision, Training Coordination, Regulations Interpretation, EEO Counseling, MS Windows, MS Office Suite, English/Spanish Proficiency

October 2014 Present

U.S. Postal Service

San Juan, Puerto Rico

Hours Worked per Week: 40

Salary: $71,000 Annually

Series: 2320 Pay Plan: ES Grade: E17

Supervisor: Juan R. Lugo Phonexxx-xxx-xxxx May Contact

Business Development Specialist

Effectively work with small businesses to ascertain needs/requirements in order to align services/products. Expertly coordinate with local trade shows, retail organizations and convention center activities to promote knowledge of USPS options and regularly contribute to and participate in B2B meetings; also work with Small Business Administration to provide crucial assistance to business start-ups.

Continually train personnel on methods for service/product upselling, design/develop advertising and marketing products/materials for use at various events and in any USPS advertising initiatives, and regularly follow-up with customers to ensure achievement of highest levels of customer support, service and satisfaction.

May 2007 October 2014

U.S. Postal Service

San Juan, Puerto Rico

Hours Worked per Week: 60

Salary: $59,000 Annually

Supervisor: N/A Phone: N/A May Contact: N/A

Customer Service Supervisor

In this assignment expertly performed multiple clerical and administrative support activities including working with customers in person, telephonically or via email; recorded transactions in automated systems, audited and processed deposits/e-payments, ensured strict compliance with all deposit regulations and developed/executed planning for official mail.

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Diligently reviewed policies/procedures and provided training on departmental changes/new requirements; supervised work performance of off-site subordinate through visits and analyses of various evaluations/audits, and provided recommendations regarding any needed corrective actions.

Served as representative of Directorate of Human Resources (DHR) and was strong contributor to activities of multiple committees concerning administrative/postal/printing/publications/records management issues. Conducted on-site training, oversaw all unit personnel time-keeping/attendance activities, developed performance evaluations, facilitated HR/Operational grievance processes, and managed monthly Status Financial Reports.

Was responsible for posting job vacancies, providing instruction regarding retirement process, maintaining currency on laws/regulations/policies related to HR personnel/benefits programs, and utilizing multiple skills in analyzing/remediating array of issues/problems.
Continually interfaced with individuals across all organizational segments to achieve goals/solutions on controversial/sensitive areas.

Diligently researched and interpreted policies/regulatory/legal references, utilized weekly meetings to ensure employees were well-informed on issues, and skillfully maintained organizational security while preventing any liabilities. Awards were presented for accomplishments in Retail Customer Service as well as excellent Work Performance.

Phoenix University, San Juan, PR

Master of Business Administration-Human Resources, 2005

GPA: N/A

Semester/Credit Hours: N/A

Universidad Interamericana de Puerto Rico, Bayamon, PR

Bachelor of Arts, Information Technology, 1995

GPA: N/A

Semester/Credit Hours: N/A

United States Postal Service

Lean Six Sigma Yellow Belt, 2017

United States Postal Service

Certificate of Recognition, 2014

I am extremely interested in being considered for the (here, Lizette, you would include the title of the job for which you are applying) position available and am submitting my resume for review. With long-term experience gained during many years of successfully meeting multiple assignments, I am well-versed in directing processes, meeting organizational standards and guidelines, and achieving objectives.

My educational credentials include a Master of Business Administration in Human Resources and a Bachelor of Arts in Information Technology, Lean Six Sigma Yellow Belt Certification, and a Certificate of Recognition from the USPS for outstanding work performance.

During my long-term career with the U.S. Postal Service I have held numerous responsibilities and assignments including Customer Service Advisor and currently Business Development Specialist. In this assignment I am tasked with working with small businesses to identify their needs and requirements and develop methodologies for meeting those needs. I continually participate in local trade shows and work with various retail organizations and during convention center activities to promote the activities, services and products of the USPS. I am also a strong participant in and contributor to B2B meetings and work closely with the Small Business Administration in providing crucial needed assistance to small business start-ups.

Additional responsibilities include training company personnel on developing capabilities as well as strategies for upselling services and products, designing and developing various materials for use in organizational advertising and marketing activities, and performing continual follow-up with customers to ensure that we have achieved the highest possible levels of customer support, service and satisfaction.

I am committed to providing exceptional quality and compliance with critical governing directives, policies and procedures and I am confident in my ability to deliver immediate and long-term results. You will find me to be a performance-driven leader and collaborative team player focused on achieving and surpassing goals.

I am eager to discuss how my qualifications match your needs, and look forward to interviewing with you at your earliest convenience. In advance, I thank you for your time and consideration.

Professionally,

Yyyyyy x. yyyyyy

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