• Top Performer who makes sound decisions to rexxxxxxect positively on international and domestic sales, purchasing, and business operations in alignment with a company s vision, value, and goals to attain a competitive advantage and generate robust company growth, and works to rise above challenges to improve the bottom line and attain objectives.
• Visionary Professional who achieves winning outcomes while exhibiting skill in resolving customer service concerns.
• Excellent Communicator who develops synergistic relationships with C-level executives, senior-level decision-makers, cross-functional professionals, and clients; who excels in autonomous and collaborative work environments; and who leads peers by example and with integrity to build strong teams to expand globally based operational revenue.

Sales ￨ Customer Service

• Capitalize on the opportunity to lead forward-thinking sales and customer service initiatives, including using TOPS program to cube out pallets and trucks for maximum loading; developing leads to initiate credit applications for customers, facilitating specs for new grades, and sending samples, as well as making collections calls and issuing credits.

  Created spec sheets, price sheets, and customer reference sheets.

  Initiated credit applications for new customers and resolved key concerns.

  Designed and developed results-focused items and brochures to showcase products.

  Developed leads and established market footprint by attending ISSA, Tissue World, and Paper Week.

Operations Manager ￨ U.S. Market Specialist

• Strategically steered profit-focused sales to clients in the Caribbean and U.S., including quoting delivered prices based on purchase price of rolls and freight rates, as well as calculating costs and freight plus margin for CIF pricing quotes.
• Demonstrated skill in filing ISF forms for international shipments, as well as filing insurance documents on containers.

  Expertly filed ocean documents in AES Direct software for international shipments.

  Successfully established market footprint via attendance with ISSA, Tissue World, and Paper Week.

  Grew sales as key negotiator / liaison to boost sales from $1.8 million to $30 million in a 5-year period.

  Negotiated freight rates with International Ocean Carriers and National Freight Carriers and Freight Brokers.

Customer Service ￨ PM Scheduler ￨ Trainer

• Utilized broad scope of industry knowledge toward directing customer service, scheduling, and training / development initiatives, including quoting delivery prices to Caribbean- and U.S.-based clients based on purchase price of rolls and freight rates obtained, as well as planning scheduling to ensure on-time delivery and minimize waste.

  Traveled often to Trinidad and worked with mill people on training efforts.

  Successfully managed high-volume customer pricing lists and monthly forecasts.

  Proactively resolved customer complaints, issued credits, and served as point person for customers.

Sales ￨ Customer Service

• Maximized bottom-line performance by leading aggressive purchasing and sales of various products, including entering purchase orders for raw materials, negotiating rates, and facilitating scheduling for shipping and receiving.
• Contributed solid communication and interpersonal relations talents toward promptly resolving customer concerns.

  Led targeted freight rates negotiations with wide-ranging carriers.

  Cost-effectively purchased and sold Waste Paper, Pulp, and Pulp Substitutes.

  Sent comprehensive reports to salespeople on large-scale shipments and order status.

Assistant to Vice President of Sales & Marketing

• Led targeted sales and marketing operations support, including coordinating and managing travel arrangements for Sales Technicians to visit clients, as well as sending holiday gifts to customers and planning customer entertainment.

  Coordinated booths and badges for tradeshows.

  Promptly reported sales to sales professionals to drive success.

  Continually improved operations by measuring customer satisfaction rates.

Office Manager

• Played a vital role in ensuring seamless administrative processes by creating spec sheets, price sheets, and customer reference sheets; scheduling shipping and receiving; entering all purchase orders; and issuing all companywide invoices.
• Submitted boat reports to Port Director, verified freight bills, and maintained legal files in alignment with critical goals.

  Developed, wrote, and posted dynamic brochures.

  Developed Standard Operating Procedures (SOPs) for the factory.

  Served as Corporate Secretary attending Board of Directors meetings and taking notes.

Customer Service ￨ PM Scheduler

• Expertly developed manufacturing orders, Bills of Lading, packing slips, order acknowledgements, and re-winder and PM schedules, along with providing shipping reports, open order reports, and monthly projection reports to personnel.

  Optimized resources by prioritizing paper machine schedules to minimize waste and ensure on-time delivery.

Customer Service Distributor Sales Division

• Exhibited experience in processing high-volume customer purchase orders on diverse products, along with mailing sketches and quotes to salespeople and / or customers for approval prior to accurate processing of printed products.
• Initiated credit applications and specs for new grades, issued credit memos, and made collection calls for payments.

  Efficiently traced shipments, obtained PODs, and resolved customer complaints.

  Coordinated customer artwork with Graphic Arts Department on specially printed items.

  Designed innovative brochures to showcase products, and arranged photography and printing.

  Collaborated with Wholesale Grocers Association, Brokers, Paper Distributors, Redistributors, and Distributors.

Microsoft Publisher ￨ Intuit QuickBooks

Microsoft Office (Word, Excel, PowerPoint, Outlook)

MAS 90 ￨ Fourth Shift ￨ Traverse ￨ Fishbowl ￨ TOPS ￨ AES Direct

President ￨ Treasurer

• Applied strong leadership talents toward facilitating the comprehensive application and receipt of a loan to install a new roof, and further negotiated additional required contracts, raised dues as appropriate, and made collections calls.

  Successfully reduced spending to boost the bottom line.

  Negotiated contractors for the installation of a new $88,000 roof.

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your bottom-line performance.

To acquaint you with my background, I can offer experience in Domestic / International Sales, Purchasing Operations, Marketing, Negotiations, New Business Development, Leads Generation, Networking, and Operations Management. I am also highly skilled in Office Management, Administrative Support, Customer Service, Client Relations, Shipping / Receiving, Data / Reports Management, Regulatory Compliance, and Conxxxxxxict Resolution, among other areas.

Currently, as a Sales / Customer Service professional for Texas Tissue, I expertly lead all forward-thinking sales and customer service initiatives, including developing leads to initiate credit applications for customers. Within this role, I successfully designed and developed results-focused items and brochures to showcase products and further created spec sheets, price sheets, and customer reference sheets. I also developed lucrative leads and established a market footprint by attending ISSA, Tissue World, and Paper Week.

Prior to this, as an Operations Manager and U.S. Market Specialist for Global Link & Supplies, Inc., I successfully directed sales to clients in the Caribbean and U.S., including quoting delivered prices based on purchase price of rolls and freight rates, as well as calculating costs and freight plus margin for CIF pricing quotes. During this time, I grew sales as a key negotiator / liaison to boost sales from $1.8 million to $30 million in a 5-year period. I also expertly established a substantial market footprint.

[ Suggestion! Address Here Any Skills / Qualifications / Achievements Relevant to the Job Posting OR Delete This Area ]. As this is just an example of my abilities, please kindly refer to my enclosed resume for additional experience.

As a proven leader, you will find that I am positioned to deliver both immediate and long-term results with a continued commitment to exceeding your team s goals. I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.

Sincerely,

Yyyyyy x. yyyyyy