WORK EXPERIENCE:

Anchor General Insurance Agency November 0000 xxxxxx xxxx , xxxx , xxxxx 00000 Meanley Dr. $0000 xxxxxx xxxx , xxxx , xxxxx 00000, United States Average hours per week: 40

Imaging Quality Control Federal Grade: n/a

Supervisor: Joe Graziano Telephone xxx-xxx-xxxx

Key Responsibilities:

Direct several administrative and logistics functions within a fast-paced environment with a focus on increasing productivity and overall image quality levels. Ensure all sensitive documentation is thoroughly completed in addition to reviewing customer records which include claims and court documents. Play a lead role in performing document research using both electronic or analog systems. Record all errors in documentation, process/archive incoming mail, create in-depth training/SOP manuals, and supervise a cross-functional team of employees. Assist Claims Adjusters with documentation as needed.

Anchor General Insurance Agency February 0000 xxxxxx xxxx , xxxx , xxxxx 00000 Meanley Dr. $0000 xxxxxx xxxx , xxxx , xxxxx 00000, United States Average hours per week: 40

Imaging Technician Federal Grade: n/a

Supervisor: Joe Graziano Telephone xxx-xxx-xxxx

Key Responsibilities:

Coordinated the digital archiving of various insurance paperwork which includes policy documentation and claim information. Discretely managed sensistive documentation in addition to coordinating the pick-up of documentation throughout the building. Identified and sorted all documentation, ensured the archive room was organized and contained all physical copies of documentation, and archived media files such as recorded statements, interviews, and depositions.

The Daily Aztec January 2012-May 2014

5500 Campanile Drive $xx.xx

San Diego, CA 92182, United States Average hours per week: 12

Aztec Gaming Writer Federal Grade: n/a

Supervisor: xxxxxxxx Telephone: xxx.xxx.xxxx

Key Responsibilities:

Wrote unique news articles focused on a variety of topics in addition to creating video game reviews for use on the organization s website. Monitored and updated all social media websites for the organization, interacted with viewers, and hosted a weekly podcast/livestream. Maintained positive relationships with viewers through the use of superior communication and interpersonal abilities.

Macy s June 2012-February 2013

40780 Winchester Road $0000 xxxxxx xxxx , xxxx , xxxxx 00000, United States Average hours per week: 12

Sales Associate Federal Grade: n/a

Supervisor: Evelyn Gomez Telephone: 951-541-3333

Key Responsibilities:

Provided exceptional customer service to customers in a fast-paced retail environment with a concentration on increasing customer retention levels and overall revenue. Assisted customers with product related inquiries, make product suggestions, processed transactions, and handled merchandising functions. Played a lead role in a variety of special projects as assigned by members of management.

EDUCATION:

San Diego State University Major: English

San Diego, CA, United States

Bachelor s Degree GPA: 3.04/4.0

Completion Date: 05/2014