Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 ▪ abc@xyz.com xxx-xxx-xxxx

Results-driven Master of Business Administration (MBA) Professional eager to contribute strong leadership skills to a challenging opportunity within a renowned organization.

         Demonstrated ability to apply top notch leadership capabilities to increase efficiency throughout daily operations within various industries.

         Recognized for the ability to build, develop and direct high performance teams; experienced in conducting in depth training to significantly boost performance.

         Strong business acumen with a broad knowledge of project management, economics, corporate finance and strategic management.

         Proven track record of managing human resource services within fast-paced corporate environments.

         Skilled in marketing, e-marketing, market research, media relations and advertising.

         Proficiency in WordPress (CMS), Element 13, Adobe Photoshop and MS Office Suite.

Master of Business Administration (MBA), Franklin University, Columbus, OH; 2017

Relevant Coursework Completed: MBA Foundations, Business Environment, Operations & Project Management, Marketing Management, Financial and Managerial Accounting, Managerial Economics, Corporate Finance, Strategic Management and Human Resource Management.

Bachelor of Science in Marketing, GPA: 3.226, Franklin University, Columbus, OH

Relevant Coursework Completed: Integrated Marketing, Introduction to Web Presentation, Internet Marketing, Graphic Editing Software, Public Relations, Marketing Behavior, Marketing, Market Research and Advertising.

CVS Health

Store Manager, 2017-Present  

         Demonstrate top notch leadership capabilities while directing day to day operations.

         Deliver high quality customer service; form positive bonds with customers, answer inquiries and maintain professionalism while resolving complaints.

         Contribute extensively to various human resource services, including new employee on boarding, employee relations and training.

         Exemplify a strong attention to detail while managing financial operations and maintaining proper inventory levels.

         Closely monitor team performance; implement action based plans to drive productivity as necessary.

         Maintain adherence to all company policies and procedures.

Key Achievements:

         Completed intensive 4-month Store Manager in Training (SMIT) program; completed extensive training in leadership, customer service and merchandising.

         Provided critical support directly to Store Manager throughout various operations, including human resources and loss prevention.

         Continually recognized for maintaining professionalism throughout all daily operations.

Time Warner Cable Zanesville, OH

Customer Care Team Lead, 2011-2013

         Received merit based promotion due to strong leadership, communication and quality assurance skills.

         Continually furthered company knowledge; implemented effective strategies to promote customer satisfaction.

         Developed and implemented successful training initiatives for newly hired associates; increased performance, retention and level of customer service.

         Ensured quality control by monitoring phone calls of Customer Care Specialists.

Customer Care Specialist, 2009-2011

         Demonstrated strong interpersonal communication skills; providing customer service, resolved inquiries and troubleshot billing issues.

         Identified individual customer needs and made knowledge based recommendations.

         Continually met and exceeded quality assurance metrics while simultaneously resolving issues rapidly to reduce overall number of service appointments.

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 ▪ abc@xyz.com xxx-xxx-xxxx

Sunny Side Tanning New Concord, OH

Training Consultant & Manager, 2010-2011

         Leveraged strong management abilities while overseeing all daily operations of 4 consultants within independent business generating $250k in annual revenue.

         Streamlined quality and pricing initiatives, resulting in an 10% sales increase.

         Increased repeat business by establishing a preventative maintenance schedule for tanning units.

Murphy Oil Cambridge, OH

Assistant Manager, 2007-2008

         Fulfilled a key leadership position, with associated responsibilities including inventory control, human resource management and providing excellent customer service.

         Maintained compliance to all company policies and procedures throughout all daily operations.

         Heavily involved in recruitment, hiring and training of staff members.