Service Delivery | Territory Management | Client Relations | Project Management | Business Expansion

Strategic Planning | Prioritization | Time Management | Event Planning | Team Leadership | Training & Development

Organization | Employee Morale & Retention | Supervisory Skills | Communication | Presentations

Customer-centered, driven and creative professional with a successful career history marked by success in sales, client relations and event planning. Seek to bolster service acumen to increase efficiency and attain high satisfaction levels within assigned client base. Excel under pressure in time-sensitive environments. Focused on developing mutually beneficial, respectful and trust-based relationships with clients and stakeholders at all levels using positive demeanor. Track record for surpassing organizational objectives and delivering high-caliber service consistently to all clients, both individually and as a team member. Able to foster a fun, yet productive workplace culture. In pursuance of a customer-facing opportunity that calls on transferable core competencies in sales and event planning, as well as allows for career growth.

  Increased YoY territory by 18% on average of 18%, amongst both existing and newly-acquired HD Supply customers

  Organized and implemented the inaugural NAA Maintenance Mania in Santa Barbara County for HD Supply, in partnership with the Santa Barbara Rental Property Association

  Gathered all maintenance providers in Santa Monica County in one place at this event, demonstrative in nature and allowing participants to showcase skills in an effort to drive sales increases

  Worked in conjunction with the Oxnard Police Dept. to initiate the Crime-Free Housing Program at Arbors Parc Rose via Holland Residential; also named Ambassador of Goodwill by Oxnard Chamber of Commerce

  Expanded the Gothic Grounds LA branch s maintenance operations to establish two new branches in one year, with one in Riverside and the newest in Ventura County, opened in October of 2005

  Headed inventive, highly creative advertising efforts for seven property managers in the LA/Ventura area with Archstone; offered discounts to teachers and law enforcement officers

  Also led weekend leasing bonanzas at Archstone that featured music, food and prizes to entice prospects

  Expanded Sequoia s net operating income by increasing the occupancy rate from 80% to 100% in 45 days, achieved jointly with a relocation company that provided corporate apartments to traveling nurses

  Work tirelessly to maximize growth and profits within assigned territory

o    Identify and pursue new customer acquisition opportunities

o    Develop and sustain lasting, fruitful and mutually positive working partnerships with new customers and existing clientele

o    Consistently surpass sales objectives in spite of not offering big-ticket items to customers

  Service a customer base of 1K, with 350 accounts that are consulted with on a day-to-day basis; offer same-day reply to all inquiries and never miss an opportunity to provide timely follow-up

  Artfully create and exhibit sales-generating public presentations to interest and motivate prospects

  Promoted to Field Manager for entire Santa Barbara area

o    Grew territory by 45% ahead of sales goal within targeted customer base at the close of 2017

o    Achieved this major feat in Santa Barbara despite its small size and clients tendency for frugality

o    Meet territory clients regularly to better comprehend evolving MRO needs and budget guidelines

  Developed and adhere to a First Choice mentality for customers to use in selecting products

  Work collectively with external stakeholders to close sales with success

o    Sell appliances but cannot offer delivery services due to operational obstacles; overcame this by recruiting a community-based recovery team to volunteer

o    Awarded bid due resourceful nature and by providing volunteers with a worthwhile service opportunity

  Lead lunch and learn training seminars with stakeholders to discuss relevant new offerings; always a success, with full classes and capacity overflow due to demand for attending

  Often approached by other Area Managers to share how to make trainings successful and worth clients time

  Lead planning of trade shows in Santa Barbara that hadn t been held before but were facilitated with success

  Deliver customer service at all events in a go-to subject matter expert capacity due to exuding a leadership style and product selection viewpoint highly trusted by clients

  Organize and lead Local Manager and Maintenance Supervisor meetings to develop a strong rapport, as well as introduce new products and updates per state laws

  Earn exceeds expectations ratings for all performance assessments completed during tenure with company

Continued

  Proved vital during the lease-up of the newly-built Serenade Apartment Homes in Oxnard, CA; developed a goal to achieve 100% occupancy rate by the close of the first year

  Guided and trained leasing staff in the areas of marketing, and delinquency control; also focused on the developing of a unified, successful business office

  Played a key role in developing a Preferred Employer Program

  Maintained delinquency and budget levels by assessing, repairing and restoring individual resident accounts to good standing

  Organized and initiated resident events including Sunday Brunch, Dinner and a Movie, along with various Concerts on the Green

  Asked to create new models and office spaces due to creative nature; also offered advisement on layouts

  Promoted to Property Manager for Alara Apartment Homes in Camarillo, CA prior to moving on to next role

  Hired to supervise operations for a community of 373 luxury Arbors Parc Rose townhomes; managed administration, expense control, marketing, advertising, maintenance, capital improvements and vacancy anticipation

  Managed the hiring and development of a cohesive, high-caliber team to maximize engagement levels and minimize turnover rates

  Processed Accounts Payable and Receivable bookkeeping; also maintained a budget, forecasting, collections, evictions, P&L and related reports

  Developed and sustained a sense of community that proved essential to Arbors Parc Rose in terms of resident retention and satisfaction

  Developed engaging reward programs and events to keep customers well-served and feeling cared for in the community

  Directed the cleanup and renovation of grounds landscaping within the community using cost-controlled methods to cover bare spots through the splitting and transplanting of existing plant material

  Also worked jointly with the City to trim its trees along the buildings circumference

o    Fulfilled this duty reduce building damage liability and create a pleasing aesthetic conducive to curb appeal

o    Saved the company thousands in tree trimming costs as a result of these and other aforementioned beautification efforts

  Hand-chosen for the role, tasked with increasing company growth and revenue within the LA and Ventura regions

  Offered top-tier customer service by maintaining positive business relationships and listening attentively to all customer needs

  Authored new client contracts; paired customer interests with cost-effective offerings that best fit their respective needs

  Maintained expertise in all aspects of the landscaping business

  Sharpened and refined ability to effectively and clearly communicate company strengths to clients

Property Manager, Archstone Communities, 2001-2003

Property Manager, Sequoia Equities, 2000-2001

Assistant Property Manager, Avalon Bay Communities, 1997-2000

Top Leasing for attaining 100% occupancy on newly constructed buildings, Riverstone Residential, 2008-2009

Top Shop for organizing and maintaining perfect Maintenance Shops, Riverstone Residential, 2008-2009

National Leadership Award from Senator Tom Delay while with Archstone Communities

Star Achievement Award from Archstone Communities

Make it Happen Award for superior performance and service, Avalon Bay Communities

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx 805.636.9693 Abc@xyz.com

March 19, 2018

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear [Hiring Agent Name],

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:

  I bring to any role years of proven customer service, sales and event planning success. This includes working intensively with clients, stakeholders and community entities at all levels.

  I hope to put the skills I ve developed and utilized over the years to good use in a challenging, engaging new setting focused on the delivery of first-class customer care, a task I am well-acquainted with and consider myself a subject matter expert in.

  My experiences thus far have sharpened my interpersonal and relationship building competencies, as well as my ability to connect positively with clients by listening attentively to their needs. I m highly regarded by my clients for my impeccable taste, innate ability to assess their needs, as well as my timeliness in delivering same-day responses to a diverse, extensive base.

  As a professional, I find that I particularly excel in fast-paced settings that call for adaptability and leverage of people skills. I thrive as both an independent achiever and valued team member to fuel seamless operations. Over the course of my career, I refined my talents as it relates to sales achievement, team management, interpersonal relations, event planning, organization and prioritizing, just to name a few.

  My performance on the job has resulted in receipt of numerous honors over the years, all detailed on the attached resume. I am often recognized for my hard work, tenacity and drive to succeed.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

Enc. Resume