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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~



Career Profile

Driven, focused, and experienced account management professional with 8+ years of experience in high-stress environments along with a strong background within a variety of industries. Experienced in reviewing and analyzing complex financial transactions, overseeing key client accounts, managing supply chain logistics, and leading cross-functional teams. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with key customers, vendors, co-workers, and members of management.

Key Competencies

       In-Depth Data Analysis

       Supply Chain Management

       Process Improvement

       Team Leadership

       Account Management

       Client Delivery

       Accounts Receivable

       Order Fulfllment

       Regulatory Compliance

       Attention to Detail

       Strategy Development

       Time Management

Professional Experience

Avaya, Durham, NC January 2012-Present

Customer Fulfillment Coordinator

  Directly manage a variety of administrative and operational functions within a fast-paced environment within a focus on increasing productivity and efficiency

  Successfully manage a portfolio of key clients within both the US and CALA which accounts for over $800 million in annual revenue in addition to handling customer escalations in a timely manner

  Coordinate global supply allocation which requires superior analytical abilities, successfully reduced past due accounts by 50%, and play a lead role in implementing process improvement initiatives

  Maintain a keen knowledge of both SAP and E-Project, monitor open delivery orders within an internal management system, and perform quarter-end reporting


Kraft Foods Global, Wilkes Barre, PA May 2008-December 2011

Customer Account Manager/VMI Analyst

  Managed several day-to-day operations which included monitoring the order to cash process for the organization s largest wholesaler which accounted for over $500 thousand in quarterly revenue

  Monitored inventory levels and placed orders at ideal times based on current promotions/special buys in addition to completing forecasting based on current customer demand

  Compiled in-depth reports which highlighted shortages and resulted in a 35% decrease in customer hits along with increasing the customer s quarterly bonus by $275 thousand a quarter

  Utilized superior communication and interpersonal abilities in order to provide coaching focused on system changes and standard operating procedures in both individual and group settings


Independence Blue Cross, Philadelphia, PA September 2005-May 2008

Financial Analyst

  Handled daily financial operations within a high-stress environment which included compiling and reviewing incoming payments, identifying errors, and overseeing all transaction processing

  Maintained complex financial spreadsheets which were used to balance accounts and identify transaction errors, prepared month-end close procedures, and worked closely with Accountants



Bachelor of Arts, Liberal Arts

Pennsylvania State University, Abington, PA

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