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Career Profile
Driven, focused, and experienced account management professional with 8+ years of experience in high-stress environments along with a strong background within a variety of industries. Experienced in reviewing and analyzing complex financial transactions, overseeing key client accounts, managing supply chain logistics, and leading cross-functional teams. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with key customers, vendors, co-workers, and members of management.
Key Competencies
In-Depth Data Analysis Supply Chain Management Process Improvement Team Leadership |
Account Management Client Delivery Accounts Receivable Order Fulfllment |
Regulatory Compliance Attention to Detail Strategy Development Time Management |
Professional Experience
Avaya, Durham, NC January 2012-Present
Customer Fulfillment Coordinator
Directly manage a variety of administrative and operational functions within a fast-paced environment within a focus on increasing productivity and efficiency
Successfully manage a portfolio of key clients within both the US and CALA which accounts for over $800 million in annual revenue in addition to handling customer escalations in a timely manner
Coordinate global supply allocation which requires superior analytical abilities, successfully reduced past due accounts by 50%, and play a lead role in implementing process improvement initiatives
Maintain a keen knowledge of both SAP and E-Project, monitor open delivery orders within an internal management system, and perform quarter-end reporting
Kraft Foods Global, Wilkes Barre, PA May 2008-December 2011
Customer Account Manager/VMI Analyst
Managed several day-to-day operations which included monitoring the order to cash process for the organization s largest wholesaler which accounted for over $500 thousand in quarterly revenue
Monitored inventory levels and placed orders at ideal times based on current promotions/special buys in addition to completing forecasting based on current customer demand
Compiled in-depth reports which highlighted shortages and resulted in a 35% decrease in customer hits along with increasing the customer s quarterly bonus by $275 thousand a quarter
Utilized superior communication and interpersonal abilities in order to provide coaching focused on system changes and standard operating procedures in both individual and group settings
Independence Blue Cross, Philadelphia, PA September 2005-May 2008
Financial Analyst
Handled daily financial operations within a high-stress environment which included compiling and reviewing incoming payments, identifying errors, and overseeing all transaction processing
Maintained complex financial spreadsheets which were used to balance accounts and identify transaction errors, prepared month-end close procedures, and worked closely with Accountants
Education
Bachelor of Arts, Liberal Arts
Pennsylvania State University, Abington, PA
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