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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Driven, focused, and hard-working Strategic Leader with 15+ years of experience and a proven ability to lead others and oversee daily operations within a variety of industries. Experienced in leading cross-functional teams, implementing streamlined operating procedures focused on improving productivity, and leading large-scale projects. Highly adept in increasing organizational productivity in addition to maintaining strong communication with co-workers, vendors, clients, and members of management.
Key Competencies
|
Operations Management Strategy Development Customer Service Coaching/Training |
Staff Supervision Project Management Warranties/Repairs Work Order Generation |
Team Leadership Financial Analysis Complex Problem Solving Process Improvement |
Professional Experience
Cummins Power Systems, LLC, Glen Burnie, MD October 2006-Present
Customer Service Advisor-Engine Division
Play a lead role in several daily operational tasks which are focused on increasing productivity and efficiency levels in addition to maintaining positive customer relationships
Monitor the full-cycle order process which includes opening work order, completing repairs, and generating customer invoices in addition to handling warranty paperwork
Provide training to Technicians on warranty alerts and current sales campaigns, complete warranty compliance reviews, and participate in annual dealer meetings/dealer service council meetings
Utilize superior analytical abilities in order to review/file claims for the PGBU dealer network, diffuse escalated customer service situations, and advise management on warranty related issues
Four All Seasons Outdoor Equipment, Inc., Harrisburg, PA November 2004-September 2006
Service Administrator
Coordinated service and customer support functions which included processing customer orders, overseeing warranties, scheduling repairs, and providing technical support
Successfully scheduled repairs in a timely manner, identified labor requirements for specific projects, and completed warranty related paperwork
Keystone Staffing Service Inc., Lemoyne, PA December 2003-November 2004
Customer Care Representative
Managed customer service functions on a daily basis such as addressing customer inquires, scheduling appointments, and processing customer billing
Handled administrative support functions such as inventory management in addition to leading front desk operations as needed
Additional Professional Experience
Inbound Customer Service Representative, AT&T Wireless Services
Branch Service Manager, Cumberland Truck Equipment
Customer Support Advisor, Cummins Power Systems
Yyyyyy x. yyyyyy
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Education/Training
Completed Training Includes: Network+, Microsoft 2000-Network & Operating System Essentials, Implementing Microsoft 2000 Professional/Server, Implementing a Microsoft 2000 Network Infrastructure, and Implementing/Administering 2000 Directory Service
Associate of Arts, Computer Specialist Certification
Harrisburg Area Community College, Harrisburg, PA
Certificate, Diesel Mechanics
Ohio Diesel Technical Institute, Cleveland, OH
Diploma, Automotive Mechanics
Dauphin County Vocational Technical School, Harrisburg, PA
Certifications
Various Industry Certifications, Cummins Engine Company
American Honda Warranty Administration
Business Management Systems
Warranty/CAP Administration
Lotus Notes 4.5 Introduction
Decision Maker Qualification
Medium & Heavy Truck Parts Specialist-ASE Certification
Community Involvement
Member, Phi Theta Kappa Honors Society
Member, Baltimore Blues Society
Member, Ravens Nest #10
Member, Blues Society of Central Pennsylvania
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