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Healthcare administrator with valuable, hands-on supporting patients and physicians in a busy practice.
Experience successfully managing multiple responsibilities on a daily basis, including registering patients, scheduling surgeries and communicating with representatives at insurance companies and hospitals.
Solid time management, attention to detail and organizational skills, including prioritizing tasks.
Strong knowledge of medical terminology, as well as CPT and ICD-10 coding.
Proficient with Microsoft Office Suite (Outlook, Word, Excel and PowerPoint).
Surgery Scheduler, Kenneth Light, MD San Francisco, CA Dec. 2014-Present
Demonstrate excellent listening, verbal communication and interpersonal skills to help patients.
Secure authorizations for surgery from the MD, patients and insurance companies.
Communicate effectively with officials at hospitals to schedule surgeries.
Arrange prep appointments, as well as the schedules of assistant surgeons.
Educate patients about the logistics of their upcoming surgical procedure.
Manage the appeals process for recommended surgeries that are denied by insurance companies.
Bill patients following the completion of surgical procedures.
Surgery Scheduler/Associate, Webster Orthopedics Medical Group San Ramon, CA Apr. 1996-Dec. 2014
Performed a variety of roles for this leading orthopedics group, including scheduling surgeries as well as assisting with front and back office functions.
Gained the trust, confidence and respect of patients and colleagues to excel in a fast-paced setting.
Managed the registration of patients, including collecting any co-payments prior to services.
Communicated with patients to collect their medical history, administer injections or remove sutures.
Supported patients in need of re-filling their medication.
Secured authorization from insurance providers for surgical procedures and external testing services.
Scheduled follow up appointments, surgeries and physician appearances at depositions or in Court.
Submitted charges for services performance to the Billing Department.
Certified Clinical Medical Assistant, Certification No. E3Q7X2C8
become a Registered Medical Assistant, Western Career College San
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