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Strategy Development ~ Staff Management ~ Sales ~ Training
Financial Services ~ Client Engagement & Acquisition ~ Project Coordination
Demonstrated vast range of strengths in operations, strategic planning, team-building, quality management, sales, B2B relationship development, and public speaking/presentations.
Able to combine well-honed managerial expertise with interpersonal skills to exhibit proficiency in training, coaching, mentoring, motivation, and leadership.
Highly skilled at connecting with and managing people from diverse cultures and backgrounds.
Adept at steering projects and initiatives to maximize use of resources, boost productivity, control costs, and achieve performance benchmarks.
Able to critically analyze industry, emerging products, and market trends to plan strategies and promote company products and services.
Excel at supporting a respectful and professional atmosphere essential to heightening staff retention.
Highly versatile with industry expertise spanning financial services, hospitality, sales, customer service, and insurance/mass claims litigation.
Proactively implement procedures and controls to accelerate workflow and reduce expenses.
Collaboratively opened BrownGreer s second office in New Orleans with direct involvement in facilities management, budget analysis and preparation, strategic planning, implementation, and operations.
Shepherded team at BrownGreer to administer largest mass claims settlement agreement in history.
Proactively launched forecasting and tracking system along with employee incentive program that was praised by Managing Partner at BrownGreer for significantly enhancing team efficiency.
Marshaled team to file 25,000+ claims within one office, resulting in praise and recognition from CEO, COO, and CFO of DWH Settlement Program s Claims Administration Office.
Successfully earned highest eligible raise each evaluation period and consistently received annual performance bonus at BrownGreer.
BrownGreer, PLC, 2012 to Present
Senior Analyst and Manager
Apply strong leadership talents toward training, counseling, coordinating, evaluating, and supervising Analysts, Claims Reviewers, and Claims Specialists.
Anticipate office productivity and adjust staffing levels accordingly to meet project timelines.
Foster strong employee relations, devise work schedules, and conduct regular performance reviews.
Interview and select Claims Reviewers in conjunction with Analysts and Human Resources department.
Chosen based on proven track record to oversee Individual Economic Loss Claims in Deepwater Horizon Economic and Property Loss Settlement Program.
Previously managed department comprised of up to 160 Analysts and Financial Claims Reviewers.
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Mentor, motivate, and provide constructive feedback to team members to maximize retention, cohesiveness, and career advancement.
Teamed with project and program managers to create database that fueled productivity, reduced inconsistencies and redundancies in system, and resulted in department meeting QA goals by operating at <10% error rate.
Handpicked to deliver comprehensive training to new hires and newly integrated team members.
Governed Claimant Assistant Center at New Orleans Exchange location and Claimant Assistant Center in Metairie, LA during three-week DWH Settlement Program deadline filing period.
Google, Inc. (Adecco Group), 2011
Research Project Associate
Selected among thousands of applicants to participate in Google Maps and Google Street View Image R&D project.
Contributed to methodically collecting, processing and mapping street imagery data, and served an integral role in cutting-edge digital and laser photography across the Greater New Orleans/Southeast LA and Mid-West region.
Retained following initial three-month contract via staffing agency due to outstanding performance, and hired directly by Google for an additional three months to complete project.
Wells Fargo - Home and Consumer Financial Stores, Kenner and Harvey, LA, 2010
Sales and Lending Credit Manager
Generated excellent revenues for company by selling financial products and services such as real estate loans, auto loans, and debt consolidation solutions.
Outperformed sales team and branch manager in cultivating productive relationships with retailers following closure of 635 Home and Consumer Financial stores.
Northwestern Mutual Financial Network of LA, Metairie, LA, 2007 to 2009
Associate Registered Financial Representative / Financial Representative
Provided consultative guidance and sales of insurance (life, health, accident, variable) policies as well as open-end investment companies, management companies, mutual funds, unit investment trusts, and variable annuities.
Partnered with Senior Financial Rep to maintain and expand book of business, and played a pivotal role in partner earning Million Dollar Round Table status.
Evolved business focused on risk management and retirement products to more complex and profitable wealth management and wealth preservation solutions.
Chateau Sonesta Hotel in French Quarter, New Orleans, LA
Wyndham New Orleans Hotel at Canal Place, New Orleans, LA
Tiger Athletic Foundation, Baton Rouge, LA
Louisiana State University Library, Baton Rouge, LA
Budweiser Mockler Beverage Co., Baton Rouge, LA
Commander s Palace Restaurant, New Orleans, LA
MBA, Concentration in Strategic Planning and Implementation, University of Phoenix, 2011
BA, Communication & Media Studies, Louisiana State University, Baton Rouge, LA, 2004
FINRA Registered Securities Series 6; Louisiana State Life, Health, and Accident;
Louisiana State Variable Annuity and Insurance; First Aid and CPR
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