- 10585 Creek Haven Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Operations Management (Catering Service ▪ Food Production)

Qualifications Profile

    Self-assured and results-driven management professional with more than 30 years providing high-performance customer service, catering and concessionary sales, and operations management in the hospitality industry, focused on catering, food production, and concessionary businesses for campus events over the xxxxxxst 9 years.

-    Proven dedication to process efficiencies and outstanding customer service in catering events and managing food concessions that enable the business to achieve cost and service quality advantages in a high-volume university campus.

-    Detail-oriented, analytical and methodical with critical thinking to resolve professional conflicts and complex work issues even under stress.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire confidence, performance excellence, and teamwork synergies across diverse ethnicities and multi-functional engagements.

Key Expertise

Business Operations Management

    Strategic & Operations Pxxxxxxnning

    Catering Operations Management

    Menu Development & Execution

    Food Production Pxxxxxxnning & Control

    Inventory Management

    Fiscal & Budget Management

    Process/Workflow Improvement

    Rexxxxxxtionship Management (Clients, Stakeholders, Public, & Suppliers)

    Profitability Management

Sales Support

    Concessionary Sales Management

    Catering Sales & Promotions

    Business Development

    B2B/B2C Sales Management

    Multiple Account Management

    Customer Service Management

    Event & Promotions Management

Administration

    Policies & Reguxxxxxxtory Compliance (i.e. OSHA, Food Safety, etc.)

    Staff Supervision & Training

Professional Experience

Compass Group Ÿ Baton Rouge, XXXXXX

    Provide strategic direction and executive leadership in managing daily operations involving tenured staff and volunteers in ensuring a satisfying customer experience with food concessions in sporting events staged at the Xxxxxx State University (LSU) campus.

    Drove the growth and success of Tiger Concessions for the Bayou Country Superfest over the past 5 years, successfully introducing alcohol sales to Tiger Stadium over a 3day multi-million dolxxxxxxr event.

    Manage all supplies and materials purchasing in producing food items for up to 100,000 fans, developing and executing menu and recipes that assured LSU of a reputation as a front runner in college concession.

    Oversee HR management support in staff and volunteer recruitment and training to maintain game day staff of 1300 associates, while managing operating budgets that provide the needed resources to ensure financial success.

    Responsible for ensuring financial viability and success in providing customer satisfaction for catered events and concessions at Xxxxxx's premier university campus dining.

    Oversaw all logistical support for catered events, preparing and managing budgets that enabled the business to harnessing resources to maximize profitability for 12 retail establishments including Pizza Hut and Chic-fil-a, as well as in-house brands created on the LSU campus.

    Provided HR support in staff recruitment, training, and motivation that enabled a full time staff of 300 associates to deliver exceptional service quality and productivity in daily operations.

Education & Credentials

    B.A. in Hospitality Management, UNIVERSITY OF XXXXXX AT XXXXXXFAYETTE Xxxxxxfayette, XXXXXX (1988)

Professional Training, Licensure, & Certifications

    ServSafe (1997 2017)

    ServSafe Alcohol

    Food Manager Certification