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Yyyyyy x. yyyyyy

13611 W. 129th Terrace, Olathe, KS 66062 ● (xxx-xxx-xxxx ●


Management Professional

Telecommunications ~ Managed Services ~ Performance Optimization

Quality Assurance ~ Staff Leadership ~ Vendor & Contract Management




         Offer 16-year background in telecommunications industry and demonstrated success in global operations, project coordination, migrations, transitions, personnel management, vendor management, and contract administration.

         Excel at leading productive staff members to achieve defined operational goals in consistent alignment with fiscal, timeline, and quality criteria.

  • Constantly focus on optimizing system performance, reliability, security, and compliance.

         Able to anticipate, troubleshoot, and swiftly resolve problems to avert or minimize negative impact on operations, quality, cost, and profit.

  • Highly effective communicator; able to coordinate, empower, and guide cross-functional teams in meeting critical deadlines in a fast-paced and diverse environment.

         Adept at connecting with and managing people from diverse cultures and backgrounds.

         Five-time winner of Sprint Values Excellence award based on exemplary contributions and achievements.


Professional Experience


Ericsson, USA and Mexico, 2009 to Present

Managed Services Delivery Manager, Mexico 2014 to Present

         Diligently ensure operational performance aligns with Operational Performance Indicators (OPIs), delivery quality standards, customer expectations, and established financial requirements.

         Spearhead high-impact process improvements and automation efforts in concert with Operations department to substantially enhance delivery and quality.

         Methodically guided GSC Mexico in assuming all Sprint NOC activities formerly supported in GSC India

         Influenced GNOC Mexico to achieve stretch-level OPI performance on Sprint account in 2014 and 2015, and GSC Mexico to attain stretch-level for internal efficiencies in 2015 while maintaining stretch-level operational performance.


Technical Support Engineering Manager II 2013 to 2014

         Governed NTAC Samsung and Motorola wireless access systems tier II and III supporting Sprint Legacy and Vision CDMA network.

         Shepherded team in delivering highest tier of technical support over Samsung IP-BSC, BSM, IP Aggregator Routers (Cisco ASR9K), legacy CDMA Motorola BSC, OMCR, and iDen BSC and OMC.

         Coordinated cohesive efforts with vendors, distributed technical bulletins, administered comprehensive contracts, performed root cause analysis, and steered timely resolution of broad-based network events.

         Directed support team throughout decommissioning of iDen network which was recognized as major milestone in evolution of Sprint network.


Technical Support Engineering Manager II 2009 to 2013

         Commanded wireless tier II service assurance business segment supporting Sprint's wireless network across vendor technologies spanning ALU, Ericsson, Samsung, Motorola, and iDen.

         Orchestrated globalization and transition of tier I service assurance to GNOC in India by personally coaching and mentoring managers and technicians.

         Planned, charted, and completed Sprint Vision Network deployment by effectively coordinating team in mastering RAN and Core responsibilities.


Continued ►



Yyyyyy x. yyyyyy Page 2 of 2


Sprint/Nextel, Lenexa, KS; Johnson City, TN; Overland Park, KS, 2000 to 2009

Manager Network Control 2006 to 2009

         Advanced to oversee Direct Connect and Motorola Systems (DCAMS) Wireless Service Center (WSC) from initial role supervising SS7 control center operations.

         Coached, motivated, mentored, and directed engineers throughout testing support and operational readiness, system implementation and deployment, tech support for service restoration, vendor communication, root cause analysis, problem resolution, and major network changes.

         Created staff work schedules, delegated assignments, and efficiently controlled multiple critical projects to consolidate and optimize Sprint's signaling network.


Network Technical Specialist 2005 to 2006

         Collaboratively led transition of wire line and wireless SS7 surveillance from Tennessee to Kansas by systematically testing and validating PC load set and associated applications.

         Applied strong leadership talents toward training, mentoring, coaching, and guiding new hires in proficiently maintaining SS7 network.

         Played an integral role in projects such as transition and evolution of SS7 support in Lenexa including D4867 (consolidation of SS7 monitoring system to ISA), C9140 (SDHLR platform status), and D1887 (STP release 24 upgrade).


National Technical Assistance Center Engineer II 2003 to 2005

         Collected and analyzed vital data from national and remote locations to troubleshoot, identify, and resolve emergency network problems.

         Investigated network anomalies, detected trends and patterns, and ensured network performance adhered to rigorous quality parameters and industry standards.

         Actively contributed to successful support operations by generating regular reports to document and track symptoms, root cause, actions, customer impact, and final solutions.

         Participated in devising test plans and test procedures, conducted acceptance testing of network equipment and software, and performed system upgrades, maintenance releases, and patches.


Senior Network Operations Specialist III 2000 to 2002

         Served as shift lead and primary point of contact for all facets of network performance management.

         Directed staff in network monitoring and maintenance, provided one-on-one support as required, and recognized excellent performance to optimize team unification and morale.

         Adeptly leveraged tools, ticketing systems, and software to constantly monitor and optimize network health, stability, and performance.

         Helmed surveillance, maintenance, and fault isolation of SS7 signaling links from DS0, DS3, and optical level.

         Joined forces with inter-network, local exchange carriers, and other long distance providers to facilitate swift and effective fault isolation.

         Delivered proactive and reactive maintenance on Alcatel STPs, Tandem SCPs, Nextira (formerly Milgo) Link2/Link100 s, and Nortel DMS 250 switches.


Prior background includes role as Network Technician with Kansas United School District #480 in Liberal, Kansas from 1999 to 2000




Bachelor of Business Administration, East Tennessee State University, 2004


Electronics and Communications Technology Certificate, South West Kansas Technical School, 2000


Completed ongoing and extensive technical and leadership training throughout career


Yyyyyy x. yyyyyy

13611 W. 129th Terrace, Olathe, KS 66062 ● (xxx-xxx-xxxx ●















Dear Hiring Manager:


Please accept this letter and accompanying resume in application for the (INSERT JOB TITLE) opportunity that is currently available with (INSERT NAME OF COMPANY). In advance, thank you for your time and consideration.


I bring to you a seasoned career in telecommunications and managed services, advanced capabilities in operations leadership, and excellent talents in project coordination, continuous improvement, quality assurance, and team motivation. My polished managerial, analytical, technical, strategic, and troubleshooting skills certainly indicate my ability to drive positive transformations in any environment. To complement these qualifications, I offer strong abilities in generating cost savings and a constant commitment to enforcing quality control and regulatory compliance in all initiatives.


As an integral member of your leadership team, you will find that I am well-positioned to deliver immediate and long-term results, with a steadfast commitment to supporting you in not only attaining, but exceeding your goals. I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy



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