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Yyyyyy x. yyyyyy

576 Valley Rd., #0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Dedicated and Accomplished Strategic Leader with 20+ years of experience and a proven ability to lead others and oversee daily operations within a variety of industries. Experienced in leading cross-functional teams, implementing innovative technical procedures focused on improving efficiency, managing technical project workflow, and supervising cross-functional teams. Highly adept in increasing organizational productivity in addition to maintaining strong communication with co-workers, vendors, clients, and executive management.


Key Competencies



         Technical Support

         Data Recovery

         Employee Training

         Call Center Operations

         Critical Thinking Abilities


         Staff Management

         Computer Networking

         Team Leadership

         Change Management

         Attention to Detail


         Software/Hardware Systems

         Security Management

         Complex Problem Solving

         Process Improvement

         Report Generation


Professional Experience

Self Employed 2010-Present

Network Engineer

  Provide technical services to clients which includes setting up/managing LAN/WAN networks, identifying technical needs, and making appropriate system specific recommendations

  Support end-users either in-person or in a remote capacity, perform software installation/configuration, and ensure Wi-Fi networks are connected to properly

  Complete in-depth analysis of client hardware and software systems to identify vulnerabilities and implement appropriate solutions


Company Confidential May 2004-December 2016

Sr. Network Engineer

  Coordinated day to day technical operations within the organization which includes facilitating project schedules and overseeing the software development lifecycle

  Supervised a team of Technicians which requires providing individualized feedback/coaching in addition to handling escalated employee relations issues

  Provided training to internal users on internal software and hardware systems, setup firewalls for both internal and external clients, and oversaw a complex digital security/DVR system


PCWDC September 1994-October 2000

Sr. Technical Services Coordinator

  Directed both training and technical operations within a fast-paced environment with a concentration on improving productivity and efficiency levels

  Supervised a team of approximately 75 employees located throughout 3 offices, built positive rapport with third-party vendors, and created technical specifications based on project needs

  Handled the imaging of hard drives, virus/spyware removal, and hardware updates along with ensuring security settings were up-to-date

  Utilized superior communication and interpersonal abilities to maintain positive relationships with both internal and external clients




Bachelor of Arts, Education, University of New Rochelle, New Rochelle, NY

Bachelor of Science, University of Hartford, West Hartford, CT


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