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Yyyyyy x. yyyyyy
576 Valley Rd., #0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Dedicated and Accomplished Strategic Leader with 20+ years of experience and a proven ability to lead others and oversee daily operations within a variety of industries. Experienced in leading cross-functional teams, implementing innovative technical procedures focused on improving efficiency, managing technical project workflow, and supervising cross-functional teams. Highly adept in increasing organizational productivity in addition to maintaining strong communication with co-workers, vendors, clients, and executive management.
Key Competencies
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Technical Support Data Recovery Employee Training Call Center Operations Critical Thinking Abilities
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Staff Management Computer Networking Team Leadership Change Management Attention to Detail
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Software/Hardware Systems Security Management Complex Problem Solving Process Improvement Report Generation
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Professional Experience
Self Employed 2010-Present
Network Engineer
Provide technical services to clients which includes setting up/managing LAN/WAN networks, identifying technical needs, and making appropriate system specific recommendations
Support end-users either in-person or in a remote capacity, perform software installation/configuration, and ensure Wi-Fi networks are connected to properly
Complete in-depth analysis of client hardware and software systems to identify vulnerabilities and implement appropriate solutions
Company Confidential May 2004-December 2016
Sr. Network Engineer
Coordinated day to day technical operations within the organization which includes facilitating project schedules and overseeing the software development lifecycle
Supervised a team of Technicians which requires providing individualized feedback/coaching in addition to handling escalated employee relations issues
Provided training to internal users on internal software and hardware systems, setup firewalls for both internal and external clients, and oversaw a complex digital security/DVR system
PCWDC September 1994-October 2000
Sr. Technical Services Coordinator
Directed both training and technical operations within a fast-paced environment with a concentration on improving productivity and efficiency levels
Supervised a team of approximately 75 employees located throughout 3 offices, built positive rapport with third-party vendors, and created technical specifications based on project needs
Handled the imaging of hard drives, virus/spyware removal, and hardware updates along with ensuring security settings were up-to-date
Utilized superior communication and interpersonal abilities to maintain positive relationships with both internal and external clients
Education
Bachelor of Arts, Education, University of New Rochelle, New Rochelle, NY
Bachelor of Science, University of Hartford, West Hartford, CT
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