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Proficient, accomplished Business professional seeking to apply comprehensive skill sets, history of successful business efforts and years of experience to a rewarding new role.
Skilled in sales, operations management, strategic planning, staff leadership and problem resolution.
Conversationally fluent in both English and Japanese.
Highly accomplished in interpersonal communication, organization of complex activities, assessment of detailed criteria and preparation of comprehensive documentation.
Ensure provision of superior guest service to generate strong repeat business.
Japan Member Service Manager, Aulani Disney Hawaii Resort 2016 - Present
Authoritatively direct customer service, daily operations and departmental strategic planning.
Hire, instruct, direct, assist, promote, discipline and if necessary dismiss personnel.
Skillfully develop & refine personnel capacities and ensure provision of superior service.
Jewelry Designer, Jewelry Happy Gate Hawaii 2012 - Present
Expertly design, craft & market proprietary line of jewelry, manage branding and sell to international clientele.
Assistant Manager and Receptionist, Shiatsu Massage Center 2016
Proficiently drove spa performance, including marketing, branding, promotions and customer service.
Knowledgeably scheduled therapists for maximum efficiency and assisted personnel with various matters.
Greeted guests, completed detailed documentation, managed supply inventory and resolved complaints.
Assistant Sales Manager and DFS Coach, Duty Free Shop 2010 - 2011
Recruited, trained, professionally developed, assisted, evaluated and disciplined staff members.
Effectively supervised sales, customer service, periodic reporting, budgeting and team performance.
Successfully met and surpassed all sales targets on regular basis.
Financial Representative, John Hancock Network 2009 - 2011
Proficiently contacted potential clients to promote company services and documented all interactions.
Assisted clients with opening accounts, interpreting financial documentation and resolving concerns.
Travel Sales Representative, American Express Travel 2007 - 2009
Successfully promoted & sold tourist packages, ensured client satisfaction and resolved various complaints.
Authored comprehensive documentation on all clients, package details and financial considerations.
Top Sales Performer for 12 consecutive months.
Bachelor of Arts - Business Administration (Marketing), University of Hawaii Manoa, Honolulu, HI 2006
Freelance Translator, Pioneer Typesetting Services, Singapore 2004 - 2007
Sales Associate, Shades of California, Honolulu, HI 1997 - 2004
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