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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000





Profile of Qualifications


         Dedicated Professional with over 4 years of experience as a Service Advisor at a car dealership.

         Possesses dynamic interpersonal skills, instrumental to establishing rapport with customers and forming positive relationships.

         Regarded for the ability to deliver outstanding results with the highest degree of expertise, service and professionalism.

         Comprehensive understanding of the skills needed to anticipate, meet and exceed client expectations in a proactive and courteous manner.


Key Areas of Expertise


  Customer Service

   Relationship Management


  Interpersonal Communication

   Attention to Detail


  Organizational Management



Professional Synopsis


Brown s Mazda, Fairfax, VA 2013-Present

Service Advisor

         Received merit based promotion due to strong leadership and customer service skills.

         Fulfill key role within dealership, focusing primarily on creating service repair orders and setting repair appointments.

         Utilize strong automotive part/service knowledge to estimate repair costs.

         Provide top notch customer service; rapidly establish rapport and ensure proper follow up.

         Relay information regarding necessary repairs and made appropriate recommendations.


Dominion Management Services, Woodbridge, VA 2009-2013

Office Manager

         Assumed critical office management position, focusing primarily on streamlining existing operations to increase efficiency.

         Associated duties included training office staff members, delegating tasks and setting up payment plans to ensure collection of company funds.

         Continually achieve and exceed existing goals.


Previous Positions:


GEICO Insurance, Virginia Beach, VA; Customer Service Representative/ Insurance Agent 2002-2008

Golden Corral Buffet & Grill, Virginia Beach, VA; Floor Leader 2001-2003




Coursework Completed, Tidewater Community College, Virginia Beach

Coursework Completed, Northern Virginia Community College, Woodbridge, VA

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