Results-oriented Sales Professional, with Account Management, Operational Oversight and

focus on Continual Process Improvement, seeking to utilize long-term experience in a challenging

Sales Management assignment

Customer Service and Support ~ Sales Trending ~ Leadership ~ Quality Assurance ~ Meeting/Exceeding Goals ~ Multi-tasking ~ Personnel Training ~ Work Scheduling ~ Problem Resolution ~ Interpersonal Relationship Development ~ Communication ~

Microsoft Word/Excel/PowerPoint ~ TPS 400 ~ Sales Advantage ~ Remedy ~ Cliqview ~Kronos

  Nearly 20 years of stable career background in Pharmaceutical Industry; proven success in account management, intra-departmental coordination and cross-functional interaction to implement sales goals

  Continually develop and facilitate new programs and policies

  Outstanding problem and issue resolution capabilities with critical strengths in conceptualizing solutions to complex situations while employing practical and cost-effective strategies

  Exceptional Continuous Process Improvement champion, with leadership in driving change to support achievement of all prevailing Quality Standards and organizational directives

  Proven ability to adapt rapidly to continual and often extremely abrupt changes in markets

  Excellent personnel trainer and developer; employ strong communication skills as well as crucial positive work ethic to provide consistent organizational growth

Anda Pharmaceuticals, Weston, FL 1996 2015

Sales Manager

         Collaborated effectively with organizational Senior Management as well as Purchasing, Pricing, Compliance, Credit, Customer Service, Reporting and Database Management Departments to facilitate achievement of company objectives; diligently ensured Executive Management was kept apprised of any areas in need of resolution or remediation as well as those areas that function effectively.

         Assessed/analyzed sales trends and reacted quickly, employing telephone call time and call counts; monitored calls to assure achievement of Quality Assurance standards and often employed one-to-one/team meetings to determine optimal methodologies for mitigating problems/issues as well as to share successes.

         Held major role in leading cross-functional initiative that resulted in achieving organizational sales goals; steered data review/editing in support of developing organizational efficiencies while streamlining database.

         Identification of performance excellence by management resulted in being selected to oversee successful satellite activity at facility located in Boca Raton, FL.

         Consistently tasked to train, coach and mentor personnel vis- -vis new programs/policies to assure smooth transition to/acceptance of changes in procedures; was successful in achieving acceptance that in turn supported organizational growth.

         During 15 years of service with company, was successful in providing in-depth training for large numbers of personnel that resulted in growing organization to third-largest pharmaceutical distributor world-wide.

North Miami Beach High School, North Miami Beach, FL Graduate

Continual Professional Development Training from Anda Pharmaceuticals