- 418 East Lake Dr.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Home Healthcare Manager/Administrator

Qualifications Profile

    Highly self-motivated service professional with more than 9 years providing high-performance customer service and administration in the retail and hospitality business with a view to pursuing a career in healthcare.

    Proven altruistic compassion for the disadvantaged that enable outstanding customer service.

    Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

    Flexible with quick learning abilities to reach high productivity levels in fast-paced work environments.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Strong interpersonal communication skills that inspire confidence while forging teamwork across diverse ethnicities.

Key Expertise

    Customer Service Management

    Relationship Management (Customers/Patients, Healthcare Professionals, Public, & Suppliers)

    Inter-Office Coordination

    Case Management

    CPR Administration

    Records & Document Management

    Policies & Regulatory Compliance (i.e. OSHA, HIPAA, Sanitation, Food Safety, etc.)

    Staff Supervision & Training

    MS Office (Word, Excel, & PowerPoint)

    Email/Webmail, Web Research, & Social Networking

Professional Experience

Sales and Customer Service Support

    Leveraged knowledge in the organization s computer system in providing various sales transactions. Inventory management, and customer service support

    Monitored conditions and cleanliness of workstations, overseeing in-house and 3^rd prty maintenance providers in restoring, repairing and maintaining office facilities and equipment.

    Promoted service excellence by successfully addressing customer concerns in various situations. Promptly resolved various customer complaints and issues to preserve or restore customer patronage

    Assisted customers in their purchase decisions, providing win-win solutions to sales and merchandise issues

Relationship Management

    Regularly monitored and mentored fresh hires and junior front-office and customer-facing employees to ensure consistent compliance with service quality, productivity and efficiency performance standards.

    Supported business efforts to create a sustainable reputation in the community to help improve marketability of its products and service offering.

    Built and sustained professional working relationships with fellow workers, management, and industry professionals to ensure seamless productivity and foster harmony in the workplace.

Administrative Support

    Provided administrative and clerical support to the manager addressing and routing incoming phone calls, handling correspondences and appointments, processing reports and documents, and supporting sales by overseeing the fulfillment of customer orders, and managing client transactions.

Compliance Management Support

    Assisted the GM in ensuring complaints with local, state and federal laws involving food safety, sanitation, worker safety, and workplace diversity, including adherence to service standards and policies.

Professional Experience

Lowes Ÿ Hutto, XXXXXX

Wal-Mart Ÿ Xxxxxx, XXXXXX

Papa John s Ÿ Xxxxxx, XXXXXX

Education & Credentials

    B.S. in Nursing, AUSTIN COMMUNITY COLLEGE Ÿ Austin, XXXXXX (on-going)

Professional Training & Certifications

    Adult, Child, and Infant Cardiopulmonary Resuscitation Certified

    Automated External Defibrillator (CPR/AED) Certified

    First Aid Certified