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Dynamic, energetic and capable professional with over 25 years of progressive retail management experience, and noteworthy career success. Proven ability to drive performance and exceed organizational expectations by expanding on growth prospects and developing tactical plans. Delivers unsurpassed customer service, reflected via high ratings garnered in satisfaction surveys and increased YoY performance. Skilled in delivering comprehensive leadership and training in order to mentor and guide cross-functional teams. Thrives in fast-paced, challenging settings with an innate ability to effectively resolve problems. Comfortable working with individuals and groups across all organizational levels. Seeking a General Manager, Store Director or Regional Sales leadership role in the retail sector that will allow for continued career growth and the ability to engage in associate development.
Oversaw the daily operations of an $80M retail automotive superstore
Guided and supervised three Senior Managers, 10 mid-level Managers and over 100 Store Associates across all operational areas, e.g. sales, operations, business, inventory and purchasing
Directed all supervisees; drove them to thrive by identifying their respective key motivators; led the company to surpass Key Performance Measurement goals and earn seven individual awards
Achieved store profitability; honored with five Tom s Top 10 awards for sales achievements and two Building a Better CarMax Awards for operational excellence
Earned the peer-selected Peak Performer Award for Sales Manager Skill Development Classes, an award given to the top Manager in the class
Also given a Recognition Award by the Regional Team for successfully fulfilling all sales, business office and operations training ahead of schedule
Led multiple test sales and operations-focused initiatives, designed to determine the potential to increase total sales and profitability levels
Headed the grand opening of the Brandywine, MD location in October 2013, which set records by selling over 10K retail vehicles in the first 30 months
Provided the local community with an influx of available jobs by increasing store staffing by 50%, which correlated with a noted increase in vehicle sales and service delivery quality
Called on reports to analyze information and assess trends to identify future business opportunities
Handled fiscal duties including P&L management; gained $10M in profit at the Brandywine location over 30 months, thus allowing the company to pay off the remaining $8M in grand opening expenses
Recognized opportunities to reduce waste, improve processes and add overall value to both customer and staff experiences; resolved all issues as they arose with timeliness and professionalism
Recruited, interviewed, hired, trained and supervised staff to support operations and fuel company growth; often promoted high-achieving personnel
Ensured overall positive associate engagement and development levels via use of provided feedback gained from individual interviews, file reviews, performance management and Annual Performance Reviews (APR)
Led the Senior Management team in devising a store strategy that provided the team with a clear vision, strong sense of direction and overall motivation to lead the store to attain success
Skillfully developed and enforced all relevant policies, procedures and applicable laws
Championed and introduced initiatives that afforded the company to achieve continuous improvement
Challenged by this unit generating $31M in yearly revenue to provide day-to-day store leadership
Met with individual department heads to review daily action plans and ensure consistent achievement of brand standards
Maintained a strong presence on the sales floor; used example-based leadership to set a strong example for associates and management to follow
Analyzed Key Performance Measurements and Diagnostic Tool Kit
Managed seven Assistant Managers, 17 Department Managers and 150 additional employees
Merited Operational Score of perfect 100; tied for #1 in the company out of 1,497 stores
Achieved a Credit Card Application Conversion Rate in the Top 50
Drove sales by 50% over three years, from $21M to $31M, while also decreasing total store expenses
Developed team to provide higher levels of customer service; ensured proper merchandising on the sales floor, maintained stock and held employees accountable for Target standards
Reduced expenses by more than $40K in one year by scrutinizing the monthly P&L in all categories
Set challenging yet attainable monthly goals; created a spreadsheet to track each expense
Decreased shrink more than 30% over the course of two years by developing a highly skilled Asset Protection Team, as well as building strong relationships with the local police
Hired a well-qualified Logistics Team that ensured no losses due to paperwork errors within the Receiving Department
Selected to serve as a District Trainer in numerous Operational and Guest Service Experience arenas; received 10 awards in 2005
Honored with 16 awards in 2006 for sales and operational excellence due to exemplary job performance
Bachelor of Arts, Communications, Salisbury State University (4.0 Major GPA)
March 19, 2018
Hiring Agent Name
Dear [Hiring Agent Name],
I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:
I bring to any role years of senior-level retail management experience, paired with a track record of notable success in staff supervision and revenue generation. I work tirelessly to foster positive stakeholder relations and deliver world class client support at all times.
As a professional, I am highly comfortable in working to surpass both departmental and company-wide objectives with the aid of cross-functional teams and individual contributors at all levels. I am adept in working with others, both one-and-one and in groups. My passion for connecting with others motivates me to achieve greatness.
In my career, I have often been recognized by both my peer colleagues and management personnel for using leadership strategies to train and develop others to attain professional success and grow in their respective careers. I also lead by example, garnering high client satisfaction scores and operational rankings.
Independent of my career history, I have a Bachelor of Arts in Communications and earned a final GPA of 4.0. The talents I gleaned from my studies have served me well in the professional world and will continue to do so as I advance and grow in my career.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Yyyyyy x. yyyyyy
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