Yyyyyy x. yyyyyy

IT Management Executive

Strategic Technology Planning ~ Project Management ~ Enterprise Software Releases

Information & Data Security ~ Vendor Management ~ Team Leadership ~ Stakeholder Relations

         Offer solid experience in information technology management with specialization in project coordination, IT security, upgrades, migrations, infrastructure management, systems administration, and help desk operations.

         Extremely well-versed in continuous improvement, vendor relations, and leading unified teams in achieving project goals according to fiscal, timeline and quality criteria.

         Skilled at planning, establishing, and applying disaster recovery strategies and contingency plans to defend critical information systems.

         Adept at workflow optimization and standardizing procedures and best practices to eliminate unproductive processes.

         Accomplished in defining and instituting operational strategies to support organizational growth and capitalize on emerging technologies.

         Excel at interfacing with stakeholders to propel forward-moving efforts across multiple initiatives concurrently.

         Constantly focus on optimizing technology performance, reliability, usability, security, and compliance.

         Outstanding skills in effectively managing IT personnel, budgets and strategic plans, while closely monitoring technological trends and advancements.

CFE Federal Credit Union, Lake Mary, FL, 2015 to Present

IT Operations Manager

         Apply strong leadership talents toward directing, motivating, evaluating, and supervising team of 13 in administering all core financial applications enterprise-wide.

         Spearhead full-scope IT operations including upgrades, software updates, end user relations, staff performance management, regulatory compliance, policy/procedure development, and quality assurance & control.

         Efficiently prepared and guided personnel through merger of financial institution into CFE core system resulting in a seamless conversion.

         Devised disaster/continuity plan and successfully certified failover to disaster site multiple times.

         Maintain help desk software and associated systems, and provide influential leadership to help desk personnel to streamline customer support, communications, work scheduling, resource allocation, procedures, policies, and training.

         Standardize, communicate, and effectively implement procedures and methods for problem identification, documentation, and resolution.

         Maintain help desk Service Level Agreements (SLAs) and end user support documentation.

         Test new and modified programs, execute commands, correct errors, and revise protocols to facilitate data input and eliminate downtime.

         Analyze and decisively recommend changes in programs, routines, and quality control standards to improve computer operating efficiency.

         Proactively consult with management and vendors regarding IT performance, output quality and maintenance schedule, and coordinate workflow between shifts to ensure flawless continuity.

Continued ►

Professional Experience continued Yyyyyy x. yyyyyy Page 2 of 2

Wright-Patt Credit Union, Inc., Fairborn, OH, 2000 to 2015

Senior System Analyst

         Controlled credit union s IT systems and applications encompassing production, failover, development, audio, imaging, archive, and check processing functional areas.

         Monitored system performance and availability and orchestrated testing for all software releases.

         Installed, configured, maintained, troubleshot, resolved, and updated hardware, software, and peripherals to sustain rigorous levels of data integrity and security of confidential financial information.

         Maintained disaster planning and recovery process, governed adherence to SLA, and responded to internal requests for reporting, scheduled processes, and procedures.

         Mentored, coached, and delegated tasks to junior system analysts.

         Authored comprehensive technical documentation including operational reports and instructional materials.

         Independently handled all core PowerON programming tasks and generated complex reports.

         Masterminded process and system improvements by proactively analyzing user requirements, existing processes and system capabilities, proposing feasible solutions, and directing technical team in project completion.

         Championed delivery of countless projects in alignment with timeline and quality expectations including technology conversions, vendor migrations, home banking platform implementation, and various compliance initiatives.

         Captured considerable cost savings by transitioning instant issue credit card process to in-house team.

         Saved $100K by introducing new fraud reports and further reduced expenses 20% by outsourcing statements.

Purdue Employees Federal Credit Union, West Lafayette, IN, 1998 to 2000

System Administrator

         Administered and performance-tuned mainframe systems to optimize business continuity as well as organizational growth and capacity.

         Exhibited sound managerial skills in providing software training, delegating assignments to staff, providing coaching and counseling, administering performance evaluations, and establishing annual goals for personnel.

         Methodically planned, structured, and executed testing and implementation of new software releases.

         Maintained databases and peripherals, oversaw data security, and fostered cooperative relationships with vendors to minimize expenses and capitalize on new technologies.

         Scrutinized system operations schedules and revamped processes to markedly enhance throughput.

Master s in Business Administration, Indiana Wesleyan University, Marion, IN

Diploma in Computer Programming Technology, Rets Tech Center, Inc., Centerville, OH

Fundamentals of Management; Data Coordination; Electronic Forms; PowerON; Commercial Accounts; MPEIX

Windows, MPEIX mainframes, UNIX mainframes, IBM virtualized servers, iTalk, Microsoft Office (Word, Excel, Outlook, PowerPoint), GroupWise, Episys, Legato image & archival systems, Realtime Kiosk, ImageCenter, ApplicationXtender, Symform PDF, jQuery, Maxxar, Synergy, CFM, Glory Machines, FICS, InterVoice Audio System, Adobe X, Quest iTalk, PowerON, PowerON Suite, SQL, Java, jQuery