Military healthcare professional and trainer with experience monitoring and tracking medical documentation for accuracy and completeness, from start to finish, including lab reports, physical therapy and radiology reports.

  Experience communicating effectively with physicians and healthcare personnel.

  Stellar knowledge of medical documentation; Release of Information; provider schedules; appointment booking; Health Insurance Portability and Accountability Act (HIPAA); and a Third Party Collection Program, including writing career development courses.

  Outstanding listening, verbal communication and interpersonal skills to work well with key stakeholders.

  Solid oral presentation and curriculum development skills, including teaching medical records courses.

  Experience generating detailed medical reports, and proficient with Microsoft Outlook, Word, Excel and PowerPoint; Interactive Courseware Implementation System; and Composite Healthcare System (CHCS).

  Hold a U.S. Government Secret Security Clearance.

United States Air Force (AF) 2007-2015
Career Development Course Writer, Health Services Management Program Ft. Sam Houston, TX (2013-2015)

  Endorsed Health Services Management volumes-modified changes to meet the Career Field Education and Training Plan (CFETP).

  Drafted 100 test questions for HIPAA and Service Treatment Record to match career field requirements, and led annual reviews to match the training standard.

  Published three volumes on inpatient and outpatient records; forms; provider schedules; templates; medical evaluation boards (MEBs); Personnel Reliability; and Exceptional Family Member programs.

  Led 114 staff members through three dorm inspections while serving as First Sergeant.

AF Service Lead, Patient Administration Program Ft. Sam Houston, TX (2011-2012)

  Led 12 Army/Air Force staff and two programs through the largest tri-service training endeavor ever conducted by the U.S. Department of Defense.

  Designed comprehensive test and measurement plans; reviewed exam course materials; and corrected any training deficiencies.

  Chosen as course Blackboard Monitor, loading five HIPAA tests and ensuring program compliant with Medical Education and Training Campus (METC) standards.

  Managed instructor qualifications/on-the-job-training and reviews of student/graduate feedback. 

  Worked with personnel at the Medical Operations Agency of AF headquarters and the Career Field Manager regarding key Medical Expense Performance Reporting System (MEPRS) training issues. 

Course Supervisor, MEPRS, and Self Inspection Monitor Ft. Sam Houston, TX (2010-2011)

  Revamped the 80-hour MEPRS course, changing seven objectives; creating two measurement plans for 75 trainees; and designing 14 progress checks and five outpatient records exams, aligning objectives with 116 Career Field Manager tasks.

  Created program training schedule, applying nine AF/Army instructors for three classes with no shortfalls. 

  Reviewed 90 student training reports; tracked trainee progression through a 198.5-hour course.

United States Air Force (AF) 2007-2015

Instructor Supervisor Sheppard AFB, TX (2009-2010)

  Authored apprentice/advanced course lesson plans, updating 375-hours and five blocks of curriculum. 

  Modernized the course platform based on feedback from academic slides, study guides and tests.

  Saved $40,000 after creating and implementing an ancillary training/evaluation database, which tracked 35 training events and performance reports.

  Accelerated training for holiday trainees leave after creating schedule to balance their educational needs.

Instructor, Health Services Management, Sheppard AFB, TX (2008-2009)

  Served as Air Education and Training Command (AETC) Technical Training Instructor for MEPRS, including educating health services management career field manager on curriculum. 

  Created training material and audiovisual aids based on approved plan of instruction (POI).

  Evaluated the proficiency of students, including designing and administering tests.

MEBs Process, 75^th Medical Group, Hill AFB, UT (2007-2008)

  Processed 11 deployment waivers and conducted about 31 disability evaluation system (DES) briefings.

  Created program training schedule, applying nine AF/Army instructors for three classes with no shortfalls. 

  Coordinated Review in Lieu of (RILO) medical board cases.

Non Commissioned Officer in Charge (NCOIC), Patient Administration, Hill AFB, UT (2007)

  Registered patients and managed Release of Information Services, including coordinating copy requests to beneficiaries and provider offices.

Studied Health Services Management and Instructor Methodology, Community College of the Air Force

Certifications: Training Development (Oct. 15); Course for Authors (Sept. 2014); Technical Writer (July 2014); Fundamentals of Instructional System Development and Objectives and Tests (Jan. 2013); Computer-Based Instruction (CBI) Designer Course (Dec. 2012); Technical Writer/Non-Resident (Oct. 2012); Training Supervisor Course (Apr. 2009); Basic Instructor Course (Dec. 2008); Healthcare Optimization Course (Oct. 2004)

Wrote DMHRSi Guide and Career Development Course for Outpatient and Inpatient Medical Records and Third Party Billing

Completed more than 2,000 Teaching Hours during a Teaching Internship; May 2009

Attended Health Care Optimization/Operation Medicine Seminar

Member, Women s Veterans Group of San Antonio, TX

Dear Hiring Manager:

I am currently seeking a challenging opportunity at your organization and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, I am a military healthcare professional and trainer with experience monitoring and tracking medical documentation for accuracy and completeness, from start to finish, including lab reports, physical therapy and radiology reports. I have valuable, hands-on experience communicating effectively with physicians and healthcare personnel, and stellar knowledge of medical documentation; Release of Information; provider schedules; appointment booking; Health Insurance Portability and Accountability Act (HIPAA); and a Third Party Collection Program, including writing career development courses. I also boast outstanding listening, verbal communication and interpersonal skills to work well with key stakeholders. Furthermore, I possess solid oral presentation and curriculum development skills, including teaching medical records courses. My experience also includes generating detailed medical reports, and proficiency with Microsoft Outlook, Word, Excel and PowerPoint; Interactive Courseware Implementation System; and Composite Healthcare System (CHCS).

As your employee, you will find me to be a team player committed to exceeding your performance expectations. I have no doubt that I would be a valuable asset to your operations, and look forward to interviewing with you in the near future.

Sincerely,

Scarlett R. Woolard

xxx-xxx-xxxx