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Yyyyyy x. yyyyyy
- 3727 Foss Rd. Apt. 15 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Customer Service Manager
Qualifications Profile
Highly self-motivated and results-driven educator and service professional with more than 14 years providing high-performance public school education, customer service in the retail and private lawyering business.
Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.
Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.
Motivating and nurturing leader who excels in building and directing teams to optimize both group and individual performance.
Key Expertise
Customer Service Management
K-12 Lesson Plan Development & Execution
Disadvantaged Student Management
Legal Records & Document Management
Insurance Claims Administration
Relationship Management (Customers, Public, & Suppliers)
Process/Workflow Improvement
Inter-Office Coordination
Policies & Regulatory Compliance (i.e. Legal Statutes, etc.)
Database Data Entry/Processing
Office & Staff Administration
MS Office (Word, Excel & PowerPoint)
Email/Webmail, Web Research, Social Networking, & and Collaborative Online Apps
Professional Experience
Guest Service Representative, Simonsons Salon & Spa Ÿ Maple Grove, XXXXXX Jul 2015 Present
Welcome guests, providing check-in and check-out service, serve drinks, process payments, maintain office cleanliness, provide administrative/clerical support, help technicians, and promote products.
Manage client appointments using the SpaBooker, perform closing paperwork, account for end-of day sales and deposit money to the bank,
Lane 2- A+ Program, Xxxxxx Hennepin School Districts Ÿ XXXXXX ?Inclusive Dates?
Handled special needs children, providing personal hygiene services, assistance in eating, field trips, ensuring their safety and protection in all school activities, managing behavior, and overseeing proper medication intake while checking on their food intake to prevent known allergies.
Special Education Para-Professional, Fridley Public Schools Ÿ Fridley, XXXXXX Apr 2010 End Date?
Assist developmentally disadvantaged Middle School students (High School in the past) with motor activities (i.e.
Biking/walking. Worked with students with scholastic support (EBD, DCD) to achieve respectable academic performance while providing direction and control for student behavioral issues.
Organize student classroom materials and develop an atmosphere conducive to a rewarding learning experience for students, reaching out to educate students in many grade levels, both verbally and non-verbally.
Facilitate and shape classroom activities to ensure active participation and academic successes with teacher assistance.
Client Document Execution Specialist, LP Solutions Ÿ Mendota Heights, XXXXXX Feb Jun 2009
Reviewed legal documents to ensure accurate information prior to sending to attorneys offices.
Processed legal forms in the Desktop Database, responding to intercompany messages from legal offices and other LPS employees, and routing documents to the proper office for approval.
New Business Representative, United Health Group Ÿ Minnetonka, XXXXXX Oct 2008 Jan 2009
Keyed data on insurance plans of employees in small enterprises on multiple databases, ensuring correct codes and addresses, employee s benefit plans, and demographics for each employee.
Matched rates, sent out install summaries, and issued policies and welcome letters once approved.
Data Loading Analyst, United Health Group Ÿ Duluth, XXXXXX Oct 2006 Oct 2008
Ensured quality data entry of contracts and demographics for par and non-par providers while ensuring compliance with quality standards.
Maintained CPQ and CPW queues in a timely manner while utilizing all references and resources on the NDM website to assist with excellent service.
Verified claims data, working on large volumes of requests for demographic changes, and participated in TRT calls, using the Call Back Tracking Database in resolving provider issues.
Yyyyyy x. yyyyyy
- 3727 Foss Rd. Apt. 15 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Professional Experience (continued)
Assistant Office Manager, KTM Paving & Excavation Ÿ Hermantown, XXXXXX Apr Jun 2006
Operated a delivery vehicle providing excellent customer service over a large sales territory serving a diverse clientele.
Updated inventory in a company database system.
MA Driver, Bernicks Pepsi Ÿ Waite Park, XXXXXX Oct 2005 Apr 2006
Operated a delivery vehicle providing excellent customer service over a large sales territory serving a diverse clientele.
Updated inventory in a company database system.
Information Specialist, Interstate Credit of Duluth Ÿ Duluth, XXXXXX Aug 2002 May 2005
Tracked and loaded collection information in a company database while assisting customers with their accounts.
Pulled and processed electronic files to serve customers.
Front End Cashier, Menards Ÿ St. Paul, XXXXXX Jun 2002 Dec 2005
Provided customer service to guests in assisting their purchase decisions and shopping needs in accordance with service quality standards.
Handled payment transactions in cash and credits and processed merchandise returns efficiently .
Education & Credentials
Associate of Arts, RAINEY RIVER COMMUNITY COLLEGE Ÿ International Falls, XXXXXX (2002)
Bachelor of Applied Science in Community Health, UNIVERSITY OF MINNESOTA Ÿ Duluth, XXXXXX (2005)
Graduated Eta Sigma Gamma
Training & Certification
CPI (Ex-Holds/Blocks) Training CPR-Certified
Professional Affiliations
Member: Fall & Winter Adult Volleyball League
Member: Women s Summer Softball League | Co-ed Summer Softball League
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