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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx abc@xyz.com

 

Objective

 

  Personable leader and office manager with a work history of consistently exceeding goals.

Summary of Qualifications

  More than two years of valuable, hands-on experience managing a tax preparation office.

  Outstanding ability to lead a team and grow relationships with team members and clientele.

  Solid time management, attention to detail and organizational skills, including prioritizing tasks.

  Proficient with Microsoft Office Suite and QuickBooks software.

Professional Experience

 

Part-Time Office Manager, Green Tax Service, LLC 2013-Present

  Demonstrate excellent listening, verbal communication and interpersonal skills to gain the trust, confidence and respect of key stakeholders, including customers, colleagues and vendors.

  Collaborate effectively with individuals of all walks of life to achieve performance objectives.

  Build and grow relationships with prospective and existing clientele.

  Listen attentively to concerned parties and recommend potential solutions to reach a compromise.

  Demonstrate knowledge and competency of U.S. tax laws pertaining to individuals and small businesses.

  Educate potential clients about the benefits of having their taxes completed by a professional, including offering a discount to acquire their business.

  Prepare income tax returns for clients in an accurate, timely and efficient manner. 

  Display diplomacy and tact when confronted with a problem requiring an immediate solution.

  Praise colleagues for their good work and motivate other team members struggling to move forward.

  Order necessary office supplies to adequately service customers.

 

Previously:

Owner, DocoDina Bakery 2012-2013

  Owned and operated a bakery that provided services to local businesses, including catered events.

 

School Volunteer and Stay-At-Home Mom 2000-2013

  Served in volunteer leadership roles at public schools, including coordinating the serving of hot lunch for an entire school year, and establishing and running a baking club.

Education, Training and Certificates

 

Degree, University of Maryland; earned 2002

Tax Preparation Certified, H&R Block

 

QuickBooks Certified

 

Baking and Pastry Certificate, Art Institute of Washington

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