Key Contributor & Effective Leader supporting data analysis functions in fast-paced and high-stress environments within a variety of industries. Experienced in managing cross-functional teams, monitoring project workflow/timelines, implementing strategies, and ensuring compliance with banking/regulatory requirements. Equipped with a keen ability to leverage skills in project management to introduce new tools for cost/time savings and efficiency improvements.

Complex Data Analysis Project Management Resource Planning Performance Management

Staff Management/Development Mortgage Lending Programs Underwriting Project Scheduling

Streamlining Operations Application Testing Strategy Development Training/Coaching

Change Management User Acceptance Testing Process Development/Deployment

  Direct day to day operations within a fast-paced environment with a concentration on increasing productivity and efficiency levels

  Generate comprehensive reports outlining departmental metrics, oversee user acceptance testing within ne applications, and create departmental user stories

  Play a lead role in the creation and implementation of a development plan used for testing internal applications in addition to reviewing referrals in order to confirm violations

  Oversaw various technical tasks within the organization which included creating processes centered on extracting mortgage insurance data from large archived files

  Handled the preparation and configuration of data prior to upload, validated user stores, worked within an agile environment, and handled product development functions

  Supported compliance related tasks in support of the Remedy Management Team which required analyzing service defects and analyzing lender performance at the loan level

  Completed comprehensive audits of defect-referral packages to ensure completeness/accuracy, monitored remedy activity, and created remedy reports

  Managed the analysis of settlement statements and HUD-1 forms, reviewed mortgage program modifications, and assisted in preventing customer defaults

  Coordinated the completion of compliance reviews which included completing risk analysis on behalf of both banks and mortgage companies

  Ensured real estate settlement procedure fees and good faith estimates were accurate, maintained knowledge of federal lending guidelines, and identified servicer errors

  Performed detailed research in order to research the validity of cases which had change of circumstance related to RESPA

  Directed various administrative functions which included reviewing customer accounts, identifying issues, and determining appropriate solutions

  Obtained customer mortgage needs and make appropriate recommendations, reviewed customer credit files, and provided guidance to customers in regards to lending options

  Provided mortgage lending support to customers within the organization which required managing a pipeline of various mortgage products and adhering to banking guidelines

  Reviewed customer financial information to determine appropriate mortgage products, generated monthly reports, and built positive relationships with both internal and external clients

  Managed mortgage lending tasks which included reviewing applications and processing approvals based on credit policy guidelines

  Ensured loans adhered to regulatory banking standards, made product suggestions to customers, and handled underwriting functions