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Yyyyyy x. yyyyyy
Bloomington, IL 6170xxx-xxx-xxxx / abc@xyz.com
Analytical Research ~ Project Management ~ Quality Leadership
Resourceful and highly adaptable Technical Project Manager skilled in data collection, multi-dimensional analysis of information, and development of improved and enhanced solutions within strict budget and time constraints. Dean s list MBA student with a proactive and hard-working nature and a keen eye for detail. Proficient in Microsoft Office, PowerPoint, Java, .Net, Windows, Linux, SAS and Tableau. Special interest in the IT industry.
Profile of Qualifications
Attained CAPM, offering strong knowledge in project lifecycle processes and organization, project integration, time and cost management, quality and risk management, and procurement and management processes.
Acquired extensive skills in stakeholder management, customer satisfaction, cost reduction, process improvement, and human resource systems management through successful completion of internship as a Project Manager for a leading employee benefits and risk management firm.
Ability to collaborate effectively with team and senior management to ensure project deliverables remain aligned with business goals and expectations.
Adept at maintaining a research database, keeping data organized and networking with students and other internal and external sources.
Over 2 years experience analyzing client satisfaction reports and surveys, leading teams to develop and implement improved processes to increase the bottom line.
Professional Background
Insight Benefits Group Bloomington, IL 01/2016 08/2016
Project Manager Intern
- Streamlined the client onboarding process by creating a more efficient implementation transition plan, cutting costs by 5%.
- Leveraged technical, analytical, and leadership skills to spearhead the complete overhaul and redesign of the company s main health system, resulting in increased customer satisfaction by 10% and improved user experience.
- Facilitated the integration of a new human resources product through close evaluation of product performance in-house and with external clients.
- Provided continuous improvements through researching, evaluating and self-implementing procedures to automate all company processes.
- Cultivated relationships with stakeholders, providing status reports and ensuring clear and concise communication of expectations
Illinois State University Bloomington, IL 08/2014 05/2016
MBA Research Assistant
- Provided outstanding support to professors within the marketing department by delivering accurate, thorough and timely reports and preparing other articles and presentations as assigned.
- Acquired strong knowledge of Microsoft Excel functions and pivot tables by collecting, analyzing and reporting largescale data.
- Identified problem areas affecting undergraduate admissions acceptance by thoroughly researching, analyzing, and interpreting data with a popularized computer program for statistics (JMPro).
- Leveraged excellent retrieval and investigative skills to analyze 30 years worth of large scale data to assist GrowMark Inc. in forecasting the demand for fertilizer.
Message Labs Africa Bloomington, IL 01/2012 07/2014
Assistant Technology Manager
- Assisted Technology Manager in defining, delivering, and supporting strategic plans for implementing information technologies.
- Identified problems, evaluated trends and anticipated requirements for company s main systems, while recommending innovative strategies and procedures to correct issues.
- Monitored system performance through the development and implementation of a pre and post system deployment satisfaction survey.
- Propagated system-wide deployment efficiency by 5%, through displaying exemplary leadership and management skills in delegating tasks and providing in-depth training opportunities.
- Accelerated a more efficient handling of customer issues through encouraging and motivating team members to provide top-notch customer service to each client, resulting in a reduction in daily customer tickets.
- Provided direction to service delivery team in customer service best practices, resulting in a 22% increase in overall customer satisfaction.
Education
Master s in Business Administration, ILLINOIS STATE UNIVERSITY, Bloomington, IL
Expected Graduation Date: 12/2016
Bachelor of Science in Computer Science, EGERTON UNIVERSITY, Bloomington, IL
2012
Certified Associate in Project Management (CAPM), PMI
Digital Analytics Introduction Certificate, IBM
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