Personable administrator with valuable, hands-on experience working in the healthcare industry.

  Built and maintained positive relationships with patients, colleagues and other key stakeholders by demonstrating excellent listening, verbal communication and interpersonal skills.

  Experience providing exceptional service and administrative support in a fast-paced environment.

  Managed switchboard/telephone operations and executive calendars, including scheduling appointments and meetings and booking travel arrangements.

  Solid writing and editing skills to draft a variety of correspondence via letter, fax or email.

  Can type 80 words per minute and proficient with Microsoft Office; Time Matters; and First Class.

Title Specialist, Milligan Reynolds Guaranty Title Agency Chattanooga, TN 2015-Present

  Display strong attention to detail and organizational skills while reviewing preliminary titles/property reports to identify any major issues such as liens and judgments, and distribute clean title to lenders and help the Closing Agent prepare the Closing Disclosure Form.

  Communicate well with multiple key stakeholders to ensure correct disbursement of funds after closing.

Customer Service Specialist II, UNUM Chattanooga, TN 2014-2015

  Responded to inquiries regarding disability insurance claims in a timely and efficient manner.

  Communicated effectively with key stakeholders over the telephone regarding the status of their claim.

Administrative Assistant, Lookout Mountain Judicial Circuit Ringgold, GA 2013-2014

  Demonstrated excellent communication and administrative skills while answering telephone calls; retrieving and organizing case files; and processing legal documents.

  Built and maintained positive communications with the public, as well as attorneys and court officials.

Deputy Clerk, Walker County Superior Court LaFayette, GA 2009-2013

  Provided valuable, hands-on support to the Court Clerk by completing administrative tasks such as searching court records and filing/indexing documents.

  Communicated well with the public, attorneys and judges during court sessions and elsewhere.

Case Manager, Catoosa County DFCS Ringgold, GA 2006-2009

  Assisted citizens seeking help for services, from Temporary Assistance for Needy Families (TANF) to food stamps, Medicaid and child care programs, including processing applications.

  Worked closely with key stakeholders in person and over the telephone to determine benefits.

Previously:

Secretary, Vanderbilt Child and Adolescent Psychiatric Hospital Nashville, TN

Secretary to the ER Physician, Emergency Medicine, Vanderbilt Hospital Nashville, TN

Receptionist/Secretary/Insurance Clerk, David Collins, Gastroenterology Chattanooga, TN

Receptionist, Dr. Charles Suggs, Jr. and Dr. Charles Suggs, III, OBGYN Chattanooga, TN

Scheduling Clerk/Medical Records Clerk, Cardiac Study Center Tacoma, WA

Bachelor of Science (BS), Office Administration, Trevecca Nazarene University