- xxxxxx Hampton Green Ln. Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Laboratory Technician

Qualifications Profile

    Self-assured and results-driven healthcare professional with more than 34 years providing high-performance dental service support in several laboratories and private dentistry practices, with a view to transitioning to general laboratory operations or HR management support moving forward.

-    Proven passion for ensuring process efficiencies in delivering outstanding customer service.

-    Ensured adherence to standards in providing dental ceramic technologies in dental healthcare services.

    Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

    Proven flexibility and adaptability with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Effective interpersonal communication skills that bring workforce diversity into a collaborative advantage in achieving objectives and shared commitments

Key Expertise

Dental Care Skills

    Dental Service Management

    Dental Laboratory Facilities Management

    Ceramic Denture Technologies

    Dental Health Case Management

    Dental Care Intervention Planning

    Pain Management

    Dental Care Training/Development

    Dental Supplies Inventory Management

    Dental/Laboratory Records & Document Management

Transferrable Skills

    Relationship Management (Clients, Dentists, & Suppliers)

    Fiscal & Budget Administration

    Accounting/Bookkeeping Support

    Total Service Quality Management

    Process/Workflow Improvement

    Inter-Office Coordination

    Inventory Management

    Office & Staff Administration

    Records & Filing Organization

    Training Course Development

    Staff Supervision, Motivation & Mentoring

Professional Experience

MDK Dental Laboratory Ÿ Xxxxxx, XXXXXX

    Responsible for providing Quality Control for all client-facing operations of the dental laboratory, ensuring total customer satisfaction around dental products and services provided by resident dentists and oral health practitioners.

    Oversee development of course materials, conducting of a minimum 12 hours of continuing staff education each year.

    Provide tactical direction in managing Inventory Control/Purchasing operations.

Kingwest Dental Laboratory Ÿ Humble, XXXXXX

    Responsible for managing efficient front- and back-office operations that facilitated dental healthcare service delivery, client service, and office management.

    Operated laboratory equipment in assisting dental implants involving G-Mask, tissue models, porcelain tissue tint and custom shading with patients, and proving end-to-end PFM (model work through polishing)

    Finessed all ceramic crowns (pressable) such as Cercon/Zirconia crowns, Noritake Porcelains, as well as Temporary and Permanent Composite crowns.

    Oversaw shipping and receiving operations for inventory management of supplies, transaction accounting involving payables, receivables and cash management, and customer service in addressing client issues over the phone or email.

    Delivered on management expectations while training for and earning required Certification as Dental Technician.

Education & Credentials

    Diploma, Secondary Education, WAVERLY HIGH SCHOOL Ÿ Lansing, MI (1981)

Professional Training & Certifications

    Certified Dental Technician (2000) in Ceramics | Certified Scuba, Open Water (1999)

Affiliations & Community Involvement

    Treasurer: Xxxxxx Thunder club volleyball team (2004 2006)

    Active Booster Club Member: High School Drill Team - Kingwood Fillies (2002 2005)

    Girl Scout Leader: Troop 8459 (1887 2000