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Experienced administrative support professional with 15+ years of experience within high-stress environments with a strong background in providing support to executive staff members and leading office logistics. Experienced in leading complex projects, managing executive calendars, and maintaining customer files. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.

Administrative Support Team Leadership Process Improvement Customer Service/Support

Problem Solving/Critical Thinking Strategy Implementation Regulatory Compliance

Data Analysis Project Management Attention to Detail Financial Analysis

• Direct day to day administrative operations within a fast-paced environment with a focus on increasing proficiency and efficiency levels
• Oversee insurance credentialing and licensing for Physicians and medical staff within the practice which required significant attention to detail and knowledge of federal/state licensing requirements
• Maintain medical records for all patients which includes creating new files for patients and updating files with new patient information as needed
• Schedule appointments for both the Administrator and the Human Resources Director in addition to maintaining employee records on behalf of the human resources department
• Play a lead role in the management of 3 business bank accounts which includes tracking incoming/outgoing money and monitoring daily bank account balances
• Provide assistance to the accounts payable department with obtaining required banking information
• Provide assistance to low-income patients in regard to obtaining financial assistance through various pharmaceutical companies and/or non-profit foundations such as the Epilepsy Foundation or the National Organization for Rare Disorders
• As a Floater within the organization, handle positions within all areas such as front desk, check-in, medical assistant, diagnostic test scheduling

Medical Office Management Certification, Brookstone College of Business