Yyyyyy x. yyyyyy

Versatile, results-oriented Administrative and Customer Service Professional with several years of experience in leadership roles within a variety of industries. Advanced experience in leading customer service and operations logistics along with steadfast listening skills which provide a valuable asset/tool to clients and ensures high productivity levels. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with internal/external clients.

Operations Management Workflow/Process Improvement Customer Service/Support

Attention to Detail Decision Making/Planning Complex Problem Solving Strategy Development

Productivity/Efficiency Oral/Written Communication Microsoft Office Suite

• Directed day to day administrative operations within a fast-paced environment with a focus on increasing productivity and efficiency levels
• Prepared and filed initial judicial council forms along with assisting clients with questions in regard to dissolution of marriage, general litigation, and evictions/probate
• Managed Attorney calendars, scheduled meetings with both current and prospective clients, and completed court appearances/depositions
• Oversaw general bookkeeping logistics such as accounts payable/receivable in addition to creating new client files

• Coordinated administrative operations within a successful law office which included filing legal forms, creating client files, and addressing client inquiries
• Maintained Attorney calendars, scheduled meetings with clients, and attended court appearances along with drafting client correspondence
• Handled accounting functions such as accounts payable/receivable and bank account reconciliation and supported trial preparation tasks

Additional Professional Experience Includes: Legal Secretary, Eugene Kinsey, ESQ (1992-1994)

Associate of Arts, Anthropology, El Camino College, Torrance, CA

Volunteer, American Red Cross