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- 3016 Garrison Blvd Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * firstname.lastname@example.org
Patient Registration/Service (Medical/Health Record/Information)
Self-assured, dynamic, and results-driven professional with more than years providing high-performance nursing care support, patient records management, and administration in the healthcare and rehabilitation centers.
- Strong passion for delivering outstanding customer service in administering patient care, directly, or assisting nursing and healthcare professionals provide diagnostic and therapeutic interventions.
- Detail-oriented, analytical and methodical with critical thinking to resolve patient care issues even under stress.
Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.
Strong people management skills that inspire confidence while forging teamwork with colleagues across diverse ethnicities in achieving shared commitments.
Relationship Management (Customers, Stakeholders, Public, Government & Suppliers)
Policies & Regulatory Compliance (i.e., US-FDA, HIPAA, etc.)
Primary & Advanced Nursing Care Support (Medical/Surgical, Post-Surgical, Pediatric, Geriatric, Orthopedic, Cardiovascular, Oncology, & Long Term Care)
Emergency & ICU Patient Care
Home-based Nursing Care Support
Substance Abuse Rehabilitation
CPR & First Aid Administration
Pain Management & Terminal Patient Care
Staff Supervision & Training
Office & Staff Administration
Electronic Records & Document Management
English Fluency (Written & Verbal)
Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)
Fredrick Villa Nursing & Rehabilitation Catonsville, XXXXXX
Provide patient care and administrative support to healthcare and rehabilitation staff, obtaining patient s medical records, treatment plans from caregivers, nurses and doctors, reporting observations of changes in patient behavior/reaction to medication, and harnessing center resources to deliver customer service in accordance with the company s policies, procedures, and standards.
Maintain patient stability by checking vital signs, conducting assigned diagnostic tests, and administering prescribed medication and approved therapies.
Document patient care actions while maintaining confidential patient information.
Provided customer service that included welcoming patients and visitors, answering phone calls, processing check-in and check-out of patients, and assisting healthcare professionals in discharging healthcare services.
Provided administration and clerical support to healthcare operations supporting both in- and out-patients, obtaining patient documentation, verifying medical insurance service eligibility, creating patient records, managing appointments, and processing patient charges/deposits.
Communicated with patients or their families on their financial liabilities, issuing receipts for co-pays at the time of service, and collecting payments.
Ensured referrals were obtained for insurance carriers where appropriate, and coordinated patient appointments with other non-medical departments.
Education & Credentials
XXXXXX CITY COMMUNITY COLLEGE Xxxxxx, XXXXXX (2015 - Present)
A.A. degree in Health Information Management (Completed 56 credits to date)
XXXXXX COUNTY COMMUNITY COLLEGE Essex, XXXXXX (2014)
Certificate Emergency Medical Technician
STEIN ACADEMY Xxxxxx, XXXXXX (2008)
Certificate Nursing Assistance
Professional Training & Certifications
Emergency Medical Responder (12/2015) | CPR/First Aid (08/2015)
Emergency Medical Technician (05/2015) | Nursing Assistance (10/2008)
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