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Yyyyyy x. yyyyyy

- 3016 Garrison Blvd Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Patient Registration/Service (Medical/Health Record/Information)

Qualifications Profile


    Self-assured, dynamic, and results-driven professional with more than years providing high-performance nursing care support, patient records management, and administration in the healthcare and rehabilitation centers.

-    Strong passion for delivering outstanding customer service in administering patient care, directly, or assisting nursing and healthcare professionals provide diagnostic and therapeutic interventions.

-    Detail-oriented, analytical and methodical with critical thinking to resolve patient care issues even under stress.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Strong people management skills that inspire confidence while forging teamwork with colleagues across diverse ethnicities in achieving shared commitments.


Key Expertise

Healthcare Operations

    Process/Workflow Improvement

    Relationship Management (Customers, Stakeholders, Public, Government & Suppliers)

    Inter-Office Coordination

    Policies & Regulatory Compliance (i.e., US-FDA, HIPAA, etc.)

    Program/Project Management

Nursing Support

    Primary & Advanced Nursing Care Support (Medical/Surgical, Post-Surgical, Pediatric, Geriatric, Orthopedic, Cardiovascular, Oncology, & Long Term Care)

    Emergency & ICU Patient Care

    Home-based Nursing Care Support

    Substance Abuse Rehabilitation

    Post-Treatment Rehabilitation

    Case Management

    Intervention Planning

    Treatment Administration

    CPR & First Aid Administration

    Pain Management & Terminal Patient Care


    Staff Supervision & Training

    Office & Staff Administration

    Electronic Records & Document Management

    English Fluency (Written & Verbal)


    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)


Professional Experience


Fredrick Villa Nursing & Rehabilitation Catonsville, XXXXXX

Nursing Assistance CNA/GNA Jun 2009 Present

    Provide patient care and administrative support to healthcare and rehabilitation staff, obtaining patient s medical records, treatment plans from caregivers, nurses and doctors, reporting observations of changes in patient behavior/reaction to medication, and harnessing center resources to deliver customer service in accordance with the company s policies, procedures, and standards.

    Maintain patient stability by checking vital signs, conducting assigned diagnostic tests, and administering prescribed medication and approved therapies.

    Document patient care actions while maintaining confidential patient information.

Receptionist Sep 2008 Jun 2009

    Provided customer service that included welcoming patients and visitors, answering phone calls, processing check-in and check-out of patients, and assisting healthcare professionals in discharging healthcare services.

    Provided administration and clerical support to healthcare operations supporting both in- and out-patients, obtaining patient documentation, verifying medical insurance service eligibility, creating patient records, managing appointments, and processing patient charges/deposits.

    Communicated with patients or their families on their financial liabilities, issuing receipts for co-pays at the time of service, and collecting payments.

    Ensured referrals were obtained for insurance carriers where appropriate, and coordinated patient appointments with other non-medical departments.


Education & Credentials



A.A. degree in Health Information Management (Completed 56 credits to date)


Certificate Emergency Medical Technician

    STEIN ACADEMY Xxxxxx, XXXXXX (2008)

Certificate Nursing Assistance

Professional Training & Certifications

    Emergency Medical Responder (12/2015) | CPR/First Aid (08/2015)

    Emergency Medical Technician (05/2015) | Nursing Assistance (10/2008)

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