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Hospitality Industry: Sales ~ Marketing ~ Operations ~ Management
Profile
Recent Bachelor of Science in Hotel Restaurant and Tourism Management graduate; completed key coursework ranging from Hospitality and Tourism Marketing & Sales, Professional Selling & Marketing Development and Principles of Marketing to Hospitality Organization Management, Hospitality Law and Liability, Hospitality Diversity Management, and Hospitality Employee Relations
Successfully completed intensive internship in wide range of industry operations
Numerous years of valuable professional hospitality experience spanning sales, promotion and customer service through employee training and policies/standards compliance
Supporting community leadership background in event planning/coordination and vendor relations
Drive and ability to achieve goals illustrated by ongoing employment concurrent with successful academic pursuits
Excel in managing projects/workflow to optimize efficiency, productivity and use of time and resources in achieving deadlines and performance goals
Education
Bachelor of Science in Hotel Restaurant and Tourism Management; December 2017
University of Wisconsin Stout, Wisconsin s Polytechnic University, Menomonie, WI
Internship
Rotational Intern, Beach Point Club-Mamaroneck, NY 2016
Capitalized on opportunity to acquire real-world experience in broad areas of hospitality management across wide range of high-volume outdoor waterfront food and beverage operations
Collaborated in scheduling and supervising staff as well as purchasing and receiving inventory
Effectively interfaced with members to deliver world-class service and build loyal relationships
Actively assisted with kitchen operations, including overseeing food preparation and expediting orders; also bartended and served both in fine dining and casual environments
Professional Experience
Server 2009-Present
Claddagh Irish Pub-Maple Grove, XXXXXX; 2016-Present
Teds Pizza-Menomonie, WI; 2009-2016
Trails Grill and Sports Bar-Big Lake, XXXXXX; 2013
Numerous years of experience in delivering efficient, prompt and quality service
Effectively consult with customers to define needs, expertly respond to inquiries about menu items, and efficiently process and serve orders
Persuasively promote and recommend menu items to drive sales; consistently surpass sales goals
Successfully train new employees in food handling and restaurant procedures
Community Leadership
Volunteer, McCoys St. Patrick s Day Family Fun Run-Elk River, XXXXXX; 2012-2015
Developed sponsorship/vendor relationships; organizing partner in creating strategic course layout
Collaborated with volunteers from planning processes through race day
Volunteer, CAER Food Shelf-Elk River, XXXXXX; 2003-2014
Assisted with food pantry operations spanning interfacing with clients and bagging groceries through collecting non-perishable items and sorting and restocking shelves
Volunteer/Active Member, Stout Event Society; 2012-2013
Proficiently assisted in planning and coordinating campus and community events
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