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Wanda Dinkins

- 8250 Heritage Crossing Ct.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *





Dear Hiring Manager,



       In response to a job xxxxxxcancy posting for the position of ________________, I am taking this opportunity to tender my application to become part of your team. My resum is attached for your review and consideration.


What I offer is my Master s in Public Sector Administration and more than 11 years providing high-performance marketing & sales, customer service, and operations management support in the banking and financial services section with early exposure in the telecommunications industry. I am currently with Aerotek/Navy Federal Credit Union based in Herndon, XXXXXX as a Mortgage Production Supervisor following a tenure at Suntrust Bank in Reston as an Assistant Supervisor. Prior to this, I was with TD bank in Burke as an Assistant Manager. For more details, please take a moment to go through my resum .


In all my professional engagements in sales and operations, regardless of industry, I have demonstrated not just my relexxxxxxnt competencies in delivering on management expectations, but also my personal strengths that include a passion for achieving business objectives through sustained customer-focused and results-driven work excellence. Along the way, I have also proven my interpersonal communication skills that help build relationships with customers, stakeholders, industry professionals so critical in building a sound reputation for the business in highly competitive markets.


I am confident that my education, experience, and personal strengths offer the right mix of qualifications with which I can help you achieve your objectives as part of your team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you so much for considering me, and I look forward to hearing from you soon.








Attachment: Resum



Wanda Dinkins

- 8250 Heritage Crossing Ct.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Financial analyst Technical Writer


Qualifications Profile


    Highly self-motixxxxxxted and results-driven management professional transitioning into analyst or content production as a Tehcnical Writer.

    Backed by with more than 11 years providing high-performance marketing & sales, customer service, and operations management support in the banking and financial services section with early exposure in the telecommunications industry.

    Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

    Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire customer confidence while forging teamwork synergies with colleagues across diverse ethnicities.


Key Expertise

Sales Management

    Territory / Branch Operations Management

    Multiple Account Management

    Customer Service Management

    Relationship Management (Customers, Public, & Suppliers)

    Service Quality Management

    Event / Promotions Management

General Management

    Strategic Planning & Execution

    Service Support Administration

    Total Quality Management

    Process/Workflow Improvement

    Negotiations & Diplomacy

    Project / Program Management

    Policies & Regulatory Compliance

    Systems/Business Needs Analysis

    Post Implementation Support

    Project Performance Review

Financial Management

    Financial Planning & Execution

    Retail Banking Sales & Service Management

    Profitability Improvement

    Investment Portfolio Management

    Mortgage & Loan Administration

    Financial Risk Management

    Credit Management


    Personnel Administration

    Organizational Development

    Manpower Sourcing & Recruitment

    Talent Retention & Management

    Performance Appraisal

    Staff Supervision & Training

    MS Office (Word,& Excel)

    Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing


Professional Experience


Marketing & Sales

    Oversaw sales of banking products covering a portfolio of personal and business loan products, investment and deposit instruments, and fund management customized to meet client requirements.

    Increased sales by 120% within 4 months at Aerotek.

    Supervised a team of 7 employees in several sales and operations offices.

    Built and nurtured customer relationships to ensure repeat patronage and loyalty.

    Ensured consistent compliance with service quality standards to ensure high customer satisfaction.

    Analyzed documentation and regular reports to establish new methods in meeting or exceeding sales goals.

Financial Services Management

    Directed the execution of financial plans in managing resources

    Investigated loan documentation requirements. Collaborate with loan processors, underwriters and mortgage management to help secure loan approxxxxxxls

    Ensured compliance with industry regulations, policies, procedures, and underwriting guidelines.

    Researched the Navy Federal Credit Union database to identify operational issues to improve process efficiency.

    Analyze loan applications to determine risk exposures, and determine funding options in the approxxxxxxl process.

    Research and provide solutions for XXXXXX White Cards to ensure timely and sound solutions.

    Review policies and guidelines consistently to remain updated on NFCU changes.






Wanda Dinkins

- 8250 Heritage Crossing Ct.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Professional Experience (continued)


HR & Staff Development

    Mentored and trained team members and management staff including processors, loan officers and supervisors.

    Strategized, developed, and executed training content and initiatives within strict timeframes, delivering impactful courses to sales and customer services personnel.

    Assisted HR in conducting interviews in screening applicants using judgment and research

    Conducted Performance exxxxxxluations and scheduled one on one meetings to motixxxxxxte and improve teamwork and individual career growth.


Work History


Aerotek/Navy Federal Credit Union Ÿ Herndon, XXXXXX

Mortgage Production Supervisor 2011 Present

SunTrust Bank Ÿ Reston, XXXXXX

Assistant Supervisor Feb 2009 Oct 2011

TD Bank Ÿ Burke, XXXXXX

Assistant Manager Jul 2007 Jan 2009

Aerotek (Blackberry Project) Ÿ Herndon, XXXXXX

Retail Marketing Manager - Customer Service Sep 2006 Sep 2007

Verizon Ÿ Washington, DC

Sales Associate Aug 2005 Sep 2006


Education & Credentials


    Master s Degree in Public Sector Administration



    B.S. in Technical Management, Concentration in Communication and Technical Writing



Awards & Recognition

    Consistently receives Above Average to Excellent job performance ratings

    Received Six Sigma Recognition for Employee and Customer Engagement

    Finalist for Great Gallup Workplace (2011)

    Recognized as Top Salesman for 2 months at Verizon (2006)

    Elected as a Candidate to join the Review Team Pilot as a Subject Matter Expert for First Mortgage


Professional Affiliations

    Member: Sigma Beta Delta Honor Society

    Consultant: First Mortgage Business Continuity Project















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