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Driven, focused, and knowledgeable Strategic Leader with 10+ years of experience and a proven ability to lead others and oversee daily sales operations within fast-paced environments. Experienced in managing key client accounts, completing forecasting/cold-calling tasks, diffusing escalated customer service situations, and coaching/training staff members. Highly adept in improving operational revenue in addition to maintaining strong communication with co-workers, staff, customers, and members of executive management.

Sales/Business Development Xactimate 25 Staff Training Contract Negotiation

Forecasting Cold-Calling Relationship Management Customer Retention

Process Improvement Oral/Written Communication Time Management

B2B/B2C Consultative Sales Prospecting Techniques Multi-Channel Distribution

  Direct day to day retail sales operations within a fast-paced environment with a concentration on increasing productivity and operational revenue

  Maintained knowledge of advanced marketing/sales techniques which resulted in improving sales metrics, identify potential clients within the region, and analyze market conditions

  Utilize superior communication and interpersonal abilities to build rapport with both new and existing clients along with third-party vendors

  Coordinated sales operations within a retail environment which included greeting incoming customers, identifying their needs, and making appropriate recommendations

  Utilized suggestive, soft, and top-down selling techniques in addition to coaching customers on store policies and order logistics

  Provided feedback to customers regarding value increasing add-on items, assisted in the design of floor plans, and schedule product deliveries

  Managed outside sales logistics within a construction centered organization which centered on selling masonry supplies to contractors, sub-contractors, and Builders

  Designed and implemented innovative sales strategies aimed at increasing revenue, contacted appropriate decision-makers within the region, and generated new business

  Identified potential customers within the region and performed both cold calling and advanced telemarketing which resulted in increasing organizational visibility and sales

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  Supported sales and business development operations within a successful manufacturer of pre-engineered metal building systems

  Increased Engineering Department output by 10% through the use of superior customer service techniques

  Increased new business by 10% by mentoring and/or training new staff members, promoted the company within the region, and obtained training fee income

Additional Experience Includes: Sales Representative, Southwest Concrete (2003-2005)