Yyyyyy x. yyyyyy

Pharmacy Manager

Highly Accomplished Pharmacist who maintains up-to-date knowledge of all pharmacy operations, including expertly interpreting prescriptions, administering immunizations, and developing and implementing customer- and community-focused educational programs, sessions, and counseling initiatives. Experienced Leader who seamlessly drives retail operation turnarounds within challenging scenarios, and builds top teams to achieve success. Dedicated Self-Starter who offers superior attention-to-detail and sharp analytical abilities to meet critical pharmacy objectives. Engaging Communicator who handles confidential responsibilities while liaising between senior-level decision-makers, healthcare teams, insurers, and customers, and who surpasses expectations in autonomous and collaborative environments.

Career Highlights Include:

  Driving up enrollment in programs via specialized counseling and educational seminars.

  Gaining a reputation among colleagues for well-operated and well-organized pharmacies.

  Regularly attaining honors for site turnarounds, job performance, and industry leadership.

  Rapidly evaluating key operations to implement results-generating process improvements.

  Increasing sales, improving audit scores, growing prescription volume, and boosting revenue.

  Continually enhancing retail public image via community programs and educational sessions.

Pharmacy Manager

  Capitalize on the opportunity to lead all facets of pharmacy operations with the assistance of one on-site technician, including processing, preparing, and verifying prescriptions to ensure appropriate usage (e.g. dosage, route of administration, allergies, interactions, contraindications) prior to dispensing to customers.

  Coordinated and managed cost-effective ordering and handling of controlled substances to optimize success.

  Updated Rx30 system to address critical adjudications.

  Grew referral base by building solid relations with area physicians.

  Reworked pharmacy operations to adhere to quality and safety control initiatives.

  Revised pharmacy signage to align with regulations, as well as culture of service excellence.

Pharmacy Manager

  Strategically steered pharmacy-wide operations for this struggling retail pharmacy operations, including achieving personal recruitment and hiring by District Manager to successfully grow script count and improve customer service, as well as re-train and / or mentor teams in high-volume pharmacy operations.

  Improved pharmacy audit scores by 30%.

  Supported team in achieving most immunizations.

  Substantially increased customer satisfaction ratings from 1% to 84%.

Yyyyyy x. yyyyyy ￨ Page Two ￨ (xxx-xxx-xxxx

Pharmacy Team Leader ￨ Diabetes Educator ￨ Certified Immunizer

  Utilized broad scope of industry knowledge toward leading all facets of retail pharmacy operations, including consistently delivering improved customer service for competitive marketplace dominance.

  Built and sustained improved physician-to-patient follow-up processes while providing ongoing patient cost savings through manufacturer rebates and collecting available OTC coupons for optimal value.

  Effectively educated and / or assisted patients on RX and OTC medications as per individual needs.

  Grew prescription volume by 100 for the first two years and by 200 by the third year.

  Gained reputation among colleagues for the most well-operated and well-organized pharmacy.

  Boosted Meijer s reputation for giving back to the community by mentoring pharmacy students.

  Successfully grew retail pharmacy profits with easy availability of glucose screenings, A1C measurements, cholesterol panels, flu, pneumonia, Hepatitis B series, and the Shingles vaccine.

  Increased customer loyalty and revenue by educating diabetic patients on use of glucometers, storage of insulin, use and side effects of medications, nutritional guidelines, and how to use Meijer s nutritional guide system when shopping, when to test glucose, and how to record results.

  Recognized by store supervisor for achieving an increase in pharmacy sales of 32.2% (Period One), an increase in pharmacy script count of 25.5%, and for consistently driving great service.

Pharmacy Director

  Led targeted decision-making among a details-driven pharmacy team within a fast-paced Chicago division supporting the care of diabetic, HIV, Hepatitis, and dialysis patients, as well as providing exemplary services within a large-scale compounding lab, delivery options, and promotional initiatives.

  Proactively consulted among patients to respond to questions and / or concerns, including providing integral counseling and offering valuable support with prescriptions, OTC drugs, and treatment plans.

  Increased script volume in the compounding lab by 100 per month.

  Participated in key research for a compounded solution for Valsartan.

  Enhanced patient satisfaction through rapid delivery and lab follow up.

  Regularly hosted popular facility-wide educational events for the community.

  Improved HIV and dialysis Medication CarePaks for patient ease and compliance.

Pharmacy Manager ￨ Diabetes Care Specialist (CDM) ￨ Certified Immunizer

  Maximized bottom-line results by exceeding all objectives for revenue, inventory, and labor relations while overseeing pharmacy operations, mentoring and managing teams, and delivering services excellence.

  Conceptualized, developed, and implemented specialized counseling and educational seminars, along with performing vaccinations, organizing flu clinics, and contributing to growth by opening new stores.

  Personally selected for District Manager training program tasked with cost-effectively coordinating and managing high-volume inventory and operations, as well as mentoring multi-site Pharmacy Managers.

Yyyyyy x. yyyyyy ￨ Page Three ￨ (xxx-xxx-xxxx

Pharmacy Manager ￨ Diabetes Care Specialist (CDM) ￨ Certified Immunizer

  Recognized as Pharmacy Manager of the Year in 2005.

  Spearheaded the opening and operations of two new stores.

  Ranked #2 in revenue generation for diabetes services for two years.

  Enrolled the highest number of in-store patients in the Kids Diabetes Club.

  Earned position as #1 earner of immunizations throughout Colorado 10,000+.

  Drove up enrollment in programs via specialized counseling and educational seminars.

  Won a national diabetes essay contest, traveled to Washington, D.C. to attend the American Association of Diabetes Educators, and won a trip to Chicago for the 2005 Diabetes Conference.

  Continually improved public image via educational sessions for insurance companies and businesses, as well as coordinating and managing diabetes programs for community members.

Staff Pharmacist ￨ Pharmacy Manager

  Played a vital role in leading a team-focused environment emphasizing the delivery of accurate, quality services for a high-volume clientele, including consistently improving all tools, systems, and procedures.

  Recruited, trained, mentored, and managed results-generating, qualified candidates to actively boost performance and morale, including planning and prioritizing workflow to meet and / or exceed goals.

  Honored with Employee of the Year for excellence in job performance.

  Decreased labor costs by 27% while increasing customer and staff satisfaction.

  Led the strategic introduction of new workflow processes in a high-volume location.

  Substantially improved efficiency by restructuring and reorganizing underproductive operations.

Bachelor of Science in Pharmacy (Dean s List) University of Illinois School of Pharmacy

Clinical Rotation University of Chicago

Registered Pharmacist (State of Illinois ￨ State of Colorado)

Certified Disease Manager (CDM) Diabetes (NISPC) ￨ Who s Who in American Pharmacy

Immunization & Vaccination Certification (APhA) ￨ CPR Certification (American Red Cross)

Joliet Junior College Diabetes Specialist ￨ College of Pennsylvania Diabetes Specialist & MTM

Get Motivated Seminar for Managers, Chicago, IL ￨ Meijer PLN Oncology Conference, Chicago, IL

ACCME Optimizing Outcomes in Type II Diabetes Conference ￨ AADE Conference, Las Vegas, NV

Diabetes Educator ￨ Counselor, Chicago Area Church

Member, American Association for Diabetes Education (AADE)

Medical Emergency Response Team Member, 6,000-Attendee IL Church

Yyyyyy x. yyyyyy

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your success.

As a Registered Pharmacist in the states of Illinois and Colorado, I can offer proven experience in High-Volume Retail Pharmacy Operations, Sales, New Business Development, Marketing, Team Building / Training, Community Engagement, and Customer Service. I am also highly skilled in Patient Education / Counseling, Program Design / Development, Compounding / Prescription Management, Inventory Control / Management, Safety / Quality Assurance, and Regulatory Compliance, among other areas. Furthermore, I specialize in Diabetes Education and Counseling to meet the needs of your clientele.

An example of my past experience includes my role as a Pharmacy Team Leader, Diabetes Educator, and Certified Immunizer for fast-paced Meijer Pharmacy where I led all facets of retail pharmacy operations, including consistently delivering improved customer service for competitive marketplace dominance.

Within this role, I successfully:

  Increased customer loyalty and revenue via targeted diabetic patient education.

  Grew prescription volume by 100 for the first two years and by 200 by the third year.

  Boosted Meijer s reputation for giving back to the community by mentoring pharmacy students.

  Recognized by store supervisor for achieving an increase in pharmacy sales of 32.2% (Period One), an increase in pharmacy script count of 25.5%, and for consistently driving great service.

  Successfully grew retail pharmacy profits with easy availability of glucose screenings, A1C measurements, cholesterol panels, flu, pneumonia, Hepatitis B series, and the Shingles vaccine.

To complement this experience, please note that I earned a Bachelor of Science in Pharmacy (Dean s List) from the University of Illinois School of Pharmacy, and completed my clinical rotation with the University of Chicago. I achieved NISPC Certified Disease Manager (CDM) qualifications specializing in Diabetes and hold an Immunization & Vaccination Certification and CPR Certification. I have also been recognized in Who s Who in American Pharmacy.

As a proven leader, I am positioned to deliver both immediate and long-term results with a continued commitment to exceeding your team s goals. I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.

Sincerely,

Yyyyyy x. yyyyyy