Dedicated and accomplished Strategic Leader with 20+ years of experience, a solid track record of achieving exceptional levels of productivity, and a demonstrated background in improving efficient business operations. Equipped with an ability to manage human resource and financial functions within a variety of environments, diffuse escalated operational situations, and handle truck driving logistics. Offer solid supervisory abilities with experience in working with cross-functional teams and maintaining high efficiency levels.

Operations Management Team Leadership/Motivation Training/Coaching Self-Motivated

Project Management Truck Driving/Operation Staff Development Project Scheduling

Retail Transmission Shops Customer Service Strategy Alignment OSHA Training

  Direct day to day customer service functions within a retail store environment with a focus on increasing productivity and customer satisfaction levels

  Maintain an extensive knowledge of current store promotions, assist customers with product specific questions, and ensure the store is kept clean at all times

  Owned and managed a successful transmission shop which required diagnosing and repairing vehicles along with handling administrative/financial functions

  Created innovative marketing strategies aimed at increasing the organization s customer base, diffused escalated customer service situations, and managed repair project timelines

  Bought and managed a busy sales route which centered on identifying and contacting clients, completing business development tasks, and making product recommendations to clients

  Utilized superior communication abilities to build positive relationships with customers, monitored individual sales metrics, and generated sales reports  

  Recognized as an integral member of the team within a group of transmission shops which included acting as a Floater for under-performing stores

  Reviewed current processes and implemented more streamlined strategies, provided training to team members, and assisted in the opening of new stores