- 6706 Reynard Dr.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Sales /Operations Manager

Qualifications Profile

    Self-assured, customer focused and results-driven professional with more than 28 years providing high-performance sales, customer service, and operations management in the print media industry.

-          Strong passion for providing service efficiency through cost effective resource management and supervision, compliance with policies and standards, and staff motixxxxxxtion, training and administration.

-          Proven expertise in all areas of logistics and transport operations for a leading high-volume national broadsheet.

    Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

    Well-organized and resourceful with multitasking and prioritization skills that optimize limited resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that bring workforce diversity into a united front in achieving shared objectives and commitments.

Key Expertise

    Strategic Planning & Execution

    Sales Service Management

    Territory Sales Administration

    Operations Management

    Customer Service Management

    Circulation & Distribution

    Logistics/Transport Management

    Relationship Management (Clients, , Suppliers & the Public)

    Supply Chain Management

    Process/Workflow Improvement

    Tactical & Operations Planning

    Policies & Regulatory Compliance (i.e. OSHA, DoT, etc.)

    Operating Budget Administration

    Staff Supervision, Motixxxxxxtion & Development

Professional Experience

USA Today Ÿ Xxxxxx, XXXXXX

   Managed territory sales operations for multiple USA Today print products in Northern Xxxxxx, Alexandria/Arlington, Xxxxxx/Prince William Counties as well as the Pentagon, and Dulles and Reagan National Airports.

   Oversaw sales performance to ensure meeting district sales targets and maintained professional relationships with clients and delivery partners at the Washington Post.

   Developed and executed sales/distribution strategies that included contracting delivery for the Marymount University and assisting in the startup delivery of "Where" magazine and other print products in Arlington and Alexandria.

The Washington Post Ÿ Xxxxxx, XXXXXX

    Supervised 2 Transport Coordinators and up to 40 drivers in managing logistics support for a print media company with oversight in equipment leasing, maintenance, materials/supplies procurements and HR support.

    Administered driver task scheduling and dispatch, accident investigations, staff recruitment and applicant screening, including random drug testing, physicals, continuing education, and severance.

    Ensured compliance with OSHA and DOT regulations for a seamless back-office operations and staff productivity.

    Processed and administered payroll and benefits, while providing TWP risk management.

    Provided tactical directions to 6 Dispatchers and a staff of Transport Coordinators in managing dispatch operations, ensuring compliance with company policies and standards, and providing HR support in recruitment and staff training.

    Provided shift operations support, directing and monitoring nightly dispatch performance at publishing plans.

    Oversaw, dock operations & driver dispatch scheduling, while addressing field issues to ensure seamless operations.

Others (Pre-1988)

Education & Credentials

General Studies, EASTERN NEW MEXICO UNIVERSITY Ÿ Roswell, NM

Professional Training & Certifications

    Class A Driver s License and current medical card.

    Certified and experienced operator of class I through class V forklifts.

Professional Affiliations

    Volunteer Manager/Coach: Little League Teams | Volunteer Timer: Local Swimming Team