Dedicated and accomplished Customer Service Professional with 20+ years of experience, a solid track record of achieving exceptional levels of productivity, and a demonstrated background in improving efficient business operations generating increased customer satisfaction. Equipped with strategic vision and an ability to manage daily operations within a variety of environments, supporting community members, and handling complex operational situations. Experienced in coordinating complex operational projects, diffusing escalated operational situations, and improving customer retention.

Customer Service Strategic Operations Planning Call Center Environments Community Involvement

Crisis Management Policy/Procedure Development Strategy Alignment Stakeholder Management

Appointment Scheduling Oral/Written Communication Creating Schedules Regulatory Compliance

Direct Support Professional 2014-Present

Easter Seals Medford, NJ

• Provide emotional support to an individual within a home healthcare environment which consists of assisting with errands and assisting with shopping
• Utilize superior communication and interpersonal abilities to maintain positive relationships with members of the community and family members

Ranch Manager 1996-2013

T-Rex Ranch Shamong, NJ

• Coordinated day to day operations within a fast-paced environment with a concentration on increasing productivity and efficiency levels
• Cared for the daily needs of 2 horses located on the property, implemented feeding/exercise schedules, and scheduled veterinary appointments as needed

Senior Public Safety Telecommunicator December 1991-June 2013

Burlington County Department of Public Safety Westhampton, NJ

• Supported customer service and administrative operations within a call center environment which included obtaining emergency information via telephone or radio along with ensuring information is provided to the appropriate community service (fire, ems, etc )
• Reviewed escalated customer service situations and developed innovative solutions, assisted with special projects, and ensured standard operating procedures were followed

Lecturer Certified Technician Large Animal Response 2006

Shamong Township Office of Emergency Management Shamong, NJ

• Managed training operations within a community service provider which included creating training materials and educating both livestock owners and emergency responders
• Provided guidance related to appropriate handling of livestock, animal handling during disaster situations, and animal care best practices

Additional Professional Experience Includes:

• Police Dispatcher, Cinnaminson Police Department
• Farm Assistant, Springfield Farm

Completed Training Includes: Learning with a Purpose, Coaching Skills, Managing Teems, Succeeding as Supervised, National Emergency Response Policy and Procedures, Emergency Medical Dispatch Training, Rope Rescue Operations, Rope Rescue Awareness, Animals in Disaster, Awareness, and Preparedness, Community Planning, Basic Emergency Management, Animal Decontamination, Technical Large Animal Emergency Rescue, Horse and Livestock Disaster Preparedness, and CPR/First Aid

Volunteer Youth Leader/8^th Grade Leadership Coordinator, Fellowship Alliance Chapel, 2014-Present

Volunteer Service Project Coordinator, Fellowship Alliance Chapel, 2014-2017

Volunteer, Shamong Township Office of Emergency Management, 2004-2013

Volunteer, Burlington County Animal Response Team, 2006-2012