Accomplished administrative professional with a proven track record of exceeding performance objectives.

  Demonstrated sound judgment to proactively identify and resolve problems.

  Experience analyzing and correcting documents as well as troubleshooting contracts.

  Solid time management, attention to detail and organizational skills, including prioritizing tasks.

  Exceptional proven ability to work well independently as well as part of a team.

  Proficient with Microsoft Office Word and Excel, as well as ADP.

Pippin Brothers   July 2014-Jan. 2017

Dispatcher

Customer Service Representative

  Promoted from Customer Service Representative to Dispatcher for exceptional performance.

  Demonstrated excellent listening, verbal communication and interpersonal skills to build relationships with key stakeholders in person or over the telephone.

  Collaborated effectively with a diverse group of personnel in a fast-paced environment.

  Gained the trust, confidence and respect of management to handle the schedule of technicians.

  Telephoned customers as soon as possible in the event of a shipment delay or change.

  Showcased stellar attention to detail skills to process customer invoices; technician time cards; and commission of on-call technicians and administrative staff.

  Verified time against GPS record as well as task codes and inventory used.

Baxter Auto Group   Aug. 2010-July 2014

Office Administrator

  Displayed excellent training and coaching skills to educate five employees about title processing and billing.

  Increased approvals as a result of reducing errors with documentation submitted to banks.

  Leveraged Microsoft Word and Excel to calculate gross sales, and Excel to reconcile monthly inventory accounting statements.

  Used ADP to reconcile costs and sale value regarding sold vehicles.

  Verified and posted incoming payments from banks in an accurate, timely and efficient manner.

  Reviewed and processed retail sale contracts for accuracy and compliance to bank regulations.

  Calculated the commission percentage on sales.

  Analyzed and submitted dealer trade contracts.

  Submitted all Co-op receipts for reimbursement.

Woodhouse Auto Group   Aug. 2008-Feb. 2010

Title Administrator

  Edited and submitted correct sale contracts to lenders and the U.S. Department of Motor Vehicles (DMV).

  Analyzed all title documentation to ensure a simple and easy registration for customers.

  Communicated effectively with customers to complete sales contracts.